Subject: Ticket Assigned - Conversation with subramanian
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 16 Aug 2022 06:19:21 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with subramanian subramanian                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  subramanian Bot:  Hi Subramanian ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9581816798 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554616209            01:19 AM, 14th Aug                   Mohammed                    Hi Subramanian, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:19 AM, 14th Aug                     subramanian                    We have ordered in max fashion website           01:20 AM, 14th Aug                   Mohammed                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:20 AM, 14th Aug                     subramanian                    Supposed to get delivery today           01:20 AM, 14th Aug                     subramanian                    But it’s not delivered           01:20 AM, 14th Aug                   Mohammed                   We will check with our store and update you through your email id [email-masked]           01:21 AM, 14th Aug                     subramanian                    I would like to know when will be del           01:21 AM, 14th Aug                   Mohammed                   Is there anything else may I assist you?           01:21 AM, 14th Aug                     subramanian                    Tomorrow evening I am flying out of country           01:21 AM, 14th Aug                     subramanian                    If it’s not coming before noon i would like to cancel the order           01:21 AM, 14th Aug                     subramanian                    Tomorrow means(14-August-2022)           01:22 AM, 14th Aug                     subramanian                    As per your website ,it’s supposed to be delivered by 13th august           01:22 AM, 14th Aug                   Mohammed                   We will check with our store and update you through your email id [email-masked]           01:22 AM, 14th Aug                   Mohammed                   We will update you ASAP.           01:23 AM, 14th Aug                     subramanian                    Please advise when will get feedback           01:23 AM, 14th Aug                   Mohammed                   We can not give you the exact date till we check with our team           01:24 AM, 14th Aug                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           01:24 AM, 14th Aug                     subramanian                    Ok           01:24 AM, 14th Aug                   Mohammed                   Is there anything else may I assist you?           01:25 AM, 14th Aug                     subramanian                    Since delivery time is not sure and not happened as shown in website I would like to cancel the order           01:25 AM, 14th Aug                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           01:27 AM, 14th Aug                   Mohammed                   Is there anything else may I assist you?           01:31 AM, 14th Aug                     subramanian                    Did u cancel the order           01:31 AM, 14th Aug                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           01:32 AM, 14th Aug                     subramanian                    Ok please provide courier tracking number           01:33 AM, 14th Aug                     subramanian                    And courier company name           01:33 AM, 14th Aug                   Mohammed                   We have to Check this information with our team and update you           01:34 AM, 14th Aug                     subramanian                    Ok please update with in morning since I am travelling           01:35 AM, 14th Aug                   Mohammed                   Be sure we will do the needful.           01:35 AM, 14th Aug                   Mohammed                   Is there anything else may I assist you?           01:35 AM, 14th Aug                     subramanian                    Ok thank you .. please send courier tracking number by email .           01:36 AM, 14th Aug                   Mohammed                   We will check with our store and update you through your email id [email-masked]           01:42 AM, 14th Aug                   Mohammed                   Is there anything else may I assist you?           01:43 AM, 14th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:46 AM, 14th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4727150