Subject: New Reply Received - Order number 9581661693
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Aug 2022 06:35:05 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Order number 9581661693  Ticket comment <div dir="ltr">Hi Centrepoint,<div><br></div>
<div>Since it was without a tag and torn plastic. I did not return it.</div>
<div>Because the staff will not accept it without the tag.</div>
<div>For now I have kept the package, but letting know my feedback on the same and expecting better care next time</div>
<div><br></div>
<div>Best Regards,</div>
<div>Susanna</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Aug 15, 2022 at 10:31 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">
<div dir="ltr">Hi Susanna,</div>
<div dir="ltr">
<br>Thank you for shopping with us.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance, we could not meet your expectations.</div>
</div>
<div dir="ltr">
<div> </div>
<div dir="ltr">We do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
<div> </div>
<div dir="ltr">·You can contact our customer support team on 800-6927  to make a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (Centrepoint) store across the UAE.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br><b style='color:rgb(0,0,0);font-family:Calibri,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14.6667px'><span lang="EN-US">** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</span></b>
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<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4731974