Subject: New Reply Received - Product information
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 11:18:34 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">Dear Max Fashion,</div>
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<div dir="auto">Hope this email finds you well and in good spirits,</div>
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<div dir="auto">Many thanks for your email and prompt response, however I would like to reiterate that normally we are visiting your stores in order to get high quality and defects free safe to use consumer fashion products, but this slides falls below standards and not falling under QAQC guidelines, it’s really unsafe to use as I have damaged cut on my foot/fingers.</div>
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<div dir="auto">I immediately request you to arrange to have a suitable slides slipper as refund with suitable compensation for the cuts, as requested you can check my transaction under my shukran card details copy attached  my Qatar mobile number is 66549758. Appreciate your support in resolving this matter today (am In Dubai for business meeting-arrange at your Burjuman Branch Today) </div>
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<div dir="auto">Expecting a speedy response today. </div>
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<div dir="auto">Regards,</div>
<div dir="auto">ARM</div>
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<div dir="auto"><i>“””Quote”””</i></div>
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<div style="border-color:rgb(255,255,255)" dir="auto"><i>Dear Sir/Madam,</i></div>
<div style="border-color:rgb(255,255,255)" dir="auto"><i>Greetings!</i></div>
<div style="border-color:rgb(255,255,255)" dir="auto"><i>Hope you are doing well and this email finds you well.</i></div>
<div style="border-color:rgb(255,255,255)" dir="auto"><i>First of all let me introduce myself. I am Abdul, a loyal MAX Fashion brand user for the past 10 years and living in Qatar and I have been a regular customer of your products,I genuinely love your brand. and send n my Business Visit to Dubai UAE purchases pair of Sleek Slide Sleepers.</i></div>
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<div style="border-color:rgb(255,255,255)" dir="auto"><i>I am writing this to you to complain about the poor comfort/Uncomfortable  and cutting the foot skin by edges of slide toes of the recently brought “Sleek Slide Sleepers.” pair of slides (purchased on 30 JUL 2022) I observed in this slides I recently bought and rarely using it for last 11 days, every time I wore it for couple of hours the entire foot starts to Ache &amp; pains and cut foot by slides edges and blood starts to bleed even the following day am unable to walk properly, [however I was excited about my new slides,so the next day I took the slides for a spin, and Wore to a outing, but for some reason after Walking for 5 minutes, the slides  felt weird. I let it go, as I assumed it was because it was still new. However, it's been a good 10 days, and still the shoe has not improved.]</i></div>
<div style="border-color:rgb(255,255,255)" dir="auto"><i>this is very unusual with this slides pairs I bought at MAX store, unless like my other MAX items which I use daily basis, it’s most comfy never faced this sort of issue in last 10 years of use. </i></div>
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<div style="border-color:rgb(255,255,255)" dir="auto">I love the slides and to be honest I am not sure what you can do for me. <br>
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<div style="border-color:rgb(255,255,255)" dir="auto">Thank you again.</div>
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<div style="border-color:rgb(255,255,255)" dir="auto"><b>Best Regards,</b></div>
<div style="border-color:rgb(255,255,255)" dir="auto"><b>Eng. Abdul Rahim Green </b></div>
<div style="border-color:rgb(255,255,255)" dir="auto"><b>Qatar/UAE</b></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTA3NzMxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4SUTvNdS_kLvlg17BRmPzv5aTtnukDSDWtvNT2h4D9E" data-id="2043371077317" style="max-width: 100%"></div>
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<div>On Sun, 14 Aug 2022 at 1:34 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Abdul Rahim,<br><br>Thank you for shopping with us.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We can understand your frustration here. Please be assured as we will escalate this issue to our concern team. However, we request from your side to provide us with the store name and a copy of the invoice so we can further assist you.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4727374