Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 08:46:35 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="auto">Hello Centrepoint,</div>
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<div dir="auto">I would like to know the status of this item ordered today - 1682164666</div>
<div dir="auto">Kindly check and let me know please …</div>
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<div dir="auto">Thanks,</div>
<div dir="auto">Fatima </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 14 Aug 2022 at 12:37 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Fatima,</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for getting in touch with us.<br><br>With reference to order no #1681933261<br><br>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>During the quality check, we found out that the item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to inform you that we have processed the refund of the amount (7.9 OMR ) in your credit wallet. You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Fatima feroz</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4727816