Subject: New Reply Received - Product information
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 08:26:43 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">Follow up reminder please as of now am in Dubai if you please arrange for resolving here urgently…</div>
<div dir="auto">Also raised an inquiry to investigate references#4728067</div>
<div dir="auto">Note below detailed email FYA</div>
<div dir="auto">(You can check my purchase in Qatar Al Asmakh mall branch under my sukran card qatar mobile 66549758)</div>
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<div dir="auto">Thanks &amp; Rgardds,</div>
<div dir="auto">Abdul Rahim </div>
<div dir="auto">0506535902<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">Abdul Rahim</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sun, 14 Aug 2022 at 7:42 AM<br>Subject: Top Priority-Faulty slides Slippers Lack of QAQC<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div style="border-color:rgb(255,255,255)" dir="auto">Dear Sir/Madam,</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Greetings!</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Hope you are doing well and this email finds you well.</div>
<div style="border-color:rgb(255,255,255)" dir="auto">First of all let me introduce myself. I am Abdul, a loyal MAX Fashion brand user for the past 10 years and living in Qatar and I have been a regular customer of your products,I genuinely love your brand. and send n my Business Visit to Dubai UAE purchases pair of Sleek Slide Sleepers.</div>
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<div style="border-color:rgb(255,255,255)" dir="auto">I am writing this to you to complain about the poor comfort/Uncomfortable  and cutting the foot skin by edges of slide toes of the recently brought “Sleek Slide Sleepers.” pair of slides (purchased on 30 JUL 2022) I observed in this slides I recently bought and rarely using it for last 11 days, every time I wore it for couple of hours the entire foot starts to Ache &amp; pains and cut foot by slides edges and blood starts to bleed even the following day am unable to walk properly, [however I was excited about my new slides,so the next day I took the slides for a spin, and Wore to a outing, but for some reason after Walking for 5 minutes, the slides  felt weird. I let it go, as I assumed it was because it was still new. However, it's been a good 10 days, and still the shoe has not improved.]</div>
<div style="border-color:rgb(255,255,255)" dir="auto">this is very unusual with this slides pairs I bought at MAX store, unless like my other MAX items which I use daily basis, it’s most comfy never faced this sort of issue in last 10 years of use. </div>
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<div style="border-color:rgb(255,255,255)" dir="auto">Am surprised and regret to inform you that  this pair is one poor quality controlled pair or a faulty/defective manufacturing defect pair, as I highlighted previously I observed in the slides  I recently bought which is unbearably when worn which is like unhealthy aspect to foot and specially the Cuts in foot and more painful a lot after wearing for few hours. </div>
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<div style="border-color:rgb(255,255,255)" dir="auto">We don't expect such quality slides from a company like MAX after paying so much. If you wish to return to the top of this industry, you will definitely have to improve the quality of your products before the release to market, as this simply will not cut it in the future.</div>
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<div style="border-color:rgb(255,255,255)" dir="auto">I request you to kindly look into the matter and do the needful and request to return this slides with compensation to my foot treatment for cuts, I look forward to your quick and positive response. I will be thankful if the matter can be attended to at the earliest.</div>
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<div style="border-color:rgb(255,255,255)" dir="auto">I love the slides and to be honest I am not sure what you can do for me. </div>
<div style="border-color:rgb(255,255,255)" dir="auto">Thank you again.</div>
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<div style="border-color:rgb(255,255,255)" dir="auto">NOTE: Refer to attached pictures of slides and foot damages,</div>
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<div style="border-color:rgb(255,255,255)" dir="auto">Best Regards,</div>
<div style="border-color:rgb(255,255,255)" dir="auto">Eng. Abdul Rahim Green </div>
<div style="border-color:rgb(255,255,255)" dir="auto">Qatar/UAE</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4727374