Subject: Re: [#4620249] - Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 07:52:53 +0000

Hi Samer Salmeh,  Customer Not Reachable.     
                           
                            On
                            Sat, 23 Jul at  2:24 PM
                            ,  Home Centre UAE <[email-masked]>  wrote:
                             
  Hi Samer Salmeh,  Our Rectification Team went to Customer Place, but Customer was Not Available.   

                           
                            On
                            Fri, 15 Jul at  1:11 PM
                            ,  Samer Salmeh <[email-masked]>  wrote:
                              Hi Team,  Problem Statement:  WWD DAMAGED ITEM Order Date : Jul 1, 2022 Order ID: 8176514817 Tracking ID: 19091998176514817 Item ID: 162997512 - - Grady Wall Shelf - 90 cm  Assistance Required: Damaged Item Recieved  Issue Description: Customer emailed us informing that he/she received the item on   7/11/22 3:30 AM but the item which they recieved is damaged, customer also provided us the picture of damaged item.   Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.  Regards, Samer