Subject: Re: [#4537559] - RE: WWD DAMAGED ITEM: 8121823083
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Aug 2022 07:34:00 +0000

Hi Md Ansari1,  This Issues has been Solved.      
                           
                            On
                            Mon, 27 Jun at 10:32 AM
                            ,  Home Centre UAE <[email-masked]>  wrote:

@Arunava Mitra

@Md Ansari1, 

 

 Update asap. 

 

 Regards, 

 

 

 Akshay Berry 

 
Vendor Support & Escalations Specialist

 
 T: +971 4 5172125 

 Landmark Group HQ, Marina, Dubai, UAE 

 

 

  

 
  
 From: Manish Kumar <[email-masked]>  
Sent: Sunday, June 26, 2022 1:58 PM 
To: Akshay Berry <[email-masked]> 
Cc: Md Ansari1 <[email-masked]>; Apoorv Joshi <[email-masked]>; Murugapandian Mani <[email-masked]>; Arunava Mitra <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Samer Salmeh
 <[email-masked]>; Escalations Dxbteam <[email-masked]>; Homecentre <[email-masked]> 
Subject: Re: WWD DAMAGED ITEM: 8121823083 

 

 
CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 
 
 Hi Akshay, 

 

   

 
 Please advise if there is any further update on the below request. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Manish 

 

   

 

 
 
From:
"Akshay Berry" <[email-masked]> 
To: "Md Ansari1" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "murugapandian mani" <[email-masked]>,
 "Arunava Mitra" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Samer Salmeh" <[email-masked]>,
 "escalations dxbteam" <[email-masked]>, "Homecentre" <[email-masked]> 
Sent: Friday, June 24, 2022 4:46:52 PM 
Subject: RE: WWD DAMAGED ITEM: 8121823083

 

  

 
 
 Hi 
@Arunava

@Md Ansari1, 

   

 Share an update on the below asap. 

   

 Order ID:  8121823083 

 Item ID: 163421520 - - Anri King Bed - 180x200 cm 

   

 Regards, 

 

 

 
Akshay Berry

 
 
Vendor Support & Escalations Specialist

 
 
T: +971 4 5172125

 
 
Landmark Group HQ, Marina, Dubai, UAE

 

 

 
 
From: Md Ansari1 <[email-masked]>
 
Sent: Tuesday, June 21, 2022 4:40 PM 
To: Mohammad Shababe Quamar <[email-masked]>; Apoorv Joshi <[email-masked]>; Tejinder Singh <[email-masked]>;
 Murugapandian Mani <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>;
 Escalations Dxbteam <[email-masked]> 
Subject: RE: WWD DAMAGED ITEM: 8121823083

 

   

 
Dear 
@Mohammad Shababe Quamar           

 

 

 
 
First of all will send our team to investigate the damaged either customer end or due to quality issue then only we can take necessary steps for that.

 

 

 

 

 

 

 
Best Regards & Thanks,

 
 
MD ALAMGIR ANSARI

 

 

 

 
From: Mohammad Shababe Quamar <[email-masked]>
 
Sent: Monday, June 20, 2022 8:08 AM 
To: Apoorv Joshi <[email-masked]>; Tejinder Singh <[email-masked]>; Md Ansari1 <[email-masked]>;
 Murugapandian Mani <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>;
 Escalations Dxbteam <[email-masked]> 
Subject: RE: WWD DAMAGED ITEM: 8121823083

 

   

 Looping in 
@Md Ansari1

@Murugapandian Mani Please have a look into this. 

   

 @Apoorv Joshi Please follow the update
 escalation matrix, which already shared. 

   

 
 
Thanks & Regards,

 

 
 
Shababe Quamar

 

 

 +971 4 517 4278 

 Landmark Group HQ, Marina, Dubai, UAE. 

 www.landmark.digital 

 

 

 
From: Apoorv Joshi <[email-masked]>
 
Sent: Sunday, June 19, 2022 2:26 PM 
To: Tejinder Singh <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>;
 Escalations Dxbteam <[email-masked]> 
Subject: Re: WWD DAMAGED ITEM: 8121823083

 

   

 
CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 

Hi Tejinder,

 

 

 

 
 
Please assist with the below query. Thank you for your help.

 

 

 

 
 
Regards,

 

 
Apoorv.

 

 

 
From:
"Samer Salmeh" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, 19 June, 2022 15:29:34 
Subject: WWD DAMAGED ITEM: 8121823083

 

 

 

 
 
Hi Team, 
 
Problem Statement:  WWD DAMAGED ITEM 
 
Order Date :  Jan 2, 2022 
Order ID:  8121823083 
Tracking ID: 18164508121823083 
Item ID: 163421520 - - Anri King Bed - 180x200 cm 
 
Assistance Required: Damaged Item Received 
Issue Description: Customer emailed us informing that he/she received the item on 1/24/22 1:46 PM but the item which they received is damaged, customer also provided us the picture of damaged item.  
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 
 
Regards,

 

 
Samer

 

 

 

 
 
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