Subject: RE: Request for call: 4663610
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Sat, 13 Aug 2022 12:56:59 +0000

Dear Manish,

We have tried to reach the customer several times with no response.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

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From: Manish Kumar [mailto:[email-masked]]
Sent: Friday, August 12, 2022 1:44 PM
To: Saeed Khawaldeh; Mario Hisham
Cc: Apoorv Joshi; Nikhil Bishnoi; Samer Salmeh; escalations dxbteam
Subject: Re: Request for call: 4663610
Importance: High

Dear Team,

Please assist us in arranging a call back on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 12, 2022 3:43:07 PM
Subject: Request for call: 4663610

Hi Team,

The customer contacted us on 28/07/2022 and informed us that he was not able to buy the item as per the mentioned offer, and he wanted the item; therefore, we escalated the issue to Jira team: as per Jira team:  This product is not part of the campaign now, hence removed. The customer refused that, and he wants to complain to the ministry regarding that. The customer wants our team to call him ASAP.

Name: Alejandra Esmoris.
 Phone number 0588939121
Email ID:[email-masked]

ticket ID:4663610
Jira link: https://landmark.atlassian.net/browse/REL-158307

Regards,
Samer