Subject: Re: [#4714777] - Damaged armchair
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Thu, 11 Aug 2022 05:19:36 +0000

Hi Samer Salmeh,  ￼Today we will contact with the Customer and will arange the rectification team to visit the Customer place on (13/08/2022)    
                           
                            On
                            Wed, 10 Aug at  4:51 PM
                            ,  Samer Salmeh <[email-masked]>  wrote:
                             
 Hi Team,  Problem Statement:  WWD DAMAGED ITEM Order Date : Aug 3, 2022 Order ID: 8180757670 Tracking ID: 19230068180757670 Item ID: 163153960 - - Cameo Velvet Armchair  Assistance Required: Damaged Item Received 
 
 Issue Description: The customer emailed us informing us that he/she received the item on 09/08/2022 but the item which they received is damaged. Customer also provided us a picture of the damaged item.  Now the customer is asking for a return and refund/ exchange of the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not.  Regards, Samer