Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 07 Aug 2022 13:58:42 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Reminder </div>
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<div>On Tue, 2 Aug 2022 at 10:35 PM S.U.Shahul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Dear Max Team,<div><br></div>
<div>I missed your follow-up Mail, Usually, I am not getting a return receipt from your delivery team, I returned those items along with one more order which is placed with Splash (Order No.: 9576509278) I received my refund from Splash but not from Max. kindly do the needful. </div>
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<div dir="ltr" class="gmail_attr">On Sat, Jul 30, 2022 at 6:20 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4664859</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Samer Salmeh : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Shahul,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the delay in processing your refund however, for order 9576497578 we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund ASAP.<br><br>We are looking forward to hearing from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support <br>
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<span style="font-family:Arial;text-transform:initial;font-weight:bold"><span style="color:rgb(100,100,100);font-size:16px"> Shahul Hameed </span></span><br><span style="font-size:13px;letter-spacing:0px;font-family:Arial;text-transform:initial;font-weight:bold;color:rgb(100,100,100)"> Asst. Procurement Manager, </span> <span style="font-size:13px;letter-spacing:0px;font-family:Arial;text-transform:initial;font-weight:bold;color:rgb(100,100,100)"> Etihad International Hospitality LLC </span>
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<tr><td style="padding:0.01px"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse"><tbody><tr><td style="line-height:0;padding:0.01px 0.01px 6px"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;line-height:14px;font-size:12px;font-family:Arial"><tbody><tr><td style="padding:0.01px;font-family:Arial;font-size:12px"><a href="https://maps.google.com/?q=P.O.+Box:+42013,+Office+No:+C045,+Emirates+Palace+Hotel,+Cornich+Road+,+Abu+Dhabi+-+UAE" style="text-decoration:unset;font-size:12px;font-family:Arial" target="_blank" rel="noreferrer"><span style="line-height:1.2;color:rgb(33,33,33);font-family:Arial;white-space:nowrap;font-size:12px"> P.O. Box: 42013, Office No: C045, Emirates Palace Hotel, Cornich Road , Abu Dhabi - UAE </span></a></td></tr></tbody></table></td></tr></tbody></table></td></tr>
<tr><td style="padding:0.01px"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse"><tbody><tr><td style="line-height:0;padding:0.01px 0.01px 6px"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;line-height:14px;font-size:12px;font-family:Arial"><tbody><tr><td style="padding:0.01px;font-family:Arial;font-size:12px"><a href="https://etihadhospitality.ae/" style="text-decoration:unset;font-size:12px;font-family:Arial" target="_blank" rel="noreferrer"><span style="line-height:1.2;color:rgb(33,33,33);font-family:Arial;white-space:nowrap;font-size:12px"> etihadhospitality.ae/ </span></a></td></tr></tbody></table></td></tr></tbody></table></td></tr>
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<span style="font-family:Arial;text-transform:initial;font-weight:bold"><span style="color:#646464;font-size:16px"> Shahul Hameed </span></span><br><span style="font-size:13px;letter-spacing:0;font-family:Arial;text-transform:initial;font-weight:bold;color:#646464"> Asst. Procurement Manager, </span> <span style="font-size:13px;letter-spacing:0;font-family:Arial;text-transform:initial;font-weight:bold;color:#646464"> Etihad International Hospitality LLC </span>
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<tr><td style="padding:.01px"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse"><tbody><tr><td style="line-height:0;padding:.01px 0.01px 6px 0.01px"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;line-height:14px;font-size:12px;font-family:Arial"><tbody><tr><td style="padding:.01px;font-family:Arial;font-size:12px"><a href="https://maps.google.com/?q=P.O.+Box:+42013,+Office+No:+C045,+Emirates+Palace+Hotel,+Cornich+Road+,+Abu+Dhabi+-+UAE" style="text-decoration:unset;font-size:12px;font-family:Arial" target="_blank" rel="noreferrer"><span style="line-height:1.2;color:#212121;font-family:Arial;white-space:nowrap;font-size:12px"> P.O. Box: 42013, Office No: C045, Emirates Palace Hotel, Cornich Road , Abu Dhabi - UAE </span></a></td></tr></tbody></table></td></tr></tbody></table></td></tr>
<tr><td style="padding:.01px"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse"><tbody><tr><td style="line-height:0;padding:.01px 0.01px 6px 0.01px"><table cellpadding="0" cellspacing="0" style="border-collapse:collapse;line-height:14px;font-size:12px;font-family:Arial"><tbody><tr><td style="padding:.01px;font-family:Arial;font-size:12px"><a href="https://etihadhospitality.ae/" style="text-decoration:unset;font-size:12px;font-family:Arial" target="_blank" rel="noreferrer"><span style="line-height:1.2;color:#212121;font-family:Arial;white-space:nowrap;font-size:12px"> etihadhospitality.ae/ </span></a></td></tr></tbody></table></td></tr></tbody></table></td></tr>
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