Subject: Ticket Assigned - Store information
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 07 Aug 2022 11:05:06 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Store information I wish to file a complain against Arabian center branch, my uncle was visiting from Egypt and we bought too many items from your shop on two visits
During the first visit we requested vat refund form to be completed, the person at the desk gave false information that they no longer do it at the shop and that we have to use planet machine to complete it, we trusted his guidance the planet machine needs boarding pass we postponed process until a day before his travel to realize that we were misinformed and that ticket and forms were supposed to be completed on the same day the items were purchased and that this could be done in the shop after all. Instead of offering an apology the staff insisted they know the rules and refused to take the blame, which was frustrating. This resulted in VAT loss and negative experience 
I am filling a complain to governmental party in charge as well https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4623682