Subject: Note Added - [#4552665] Re: Your return request has been cancelled
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2022 09:15:19 +0000

Hi ,    Saloni Lakhia added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4552665    Subject:  Re: Your return request has been cancelled   Requester: Bindu Badlani    Note Content:   <div class="WordSection1">
<div class="MsoNormal">
<span style="font-size:9.0pt;font-family:Helvetica;color:black">Dear Splash Team,<br>
<br>
The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.<br>
<br>
Code: 039-74T8-4D2W-KNNN-D2|Start Date: 04.08.2022 00:00:00|End Date: 04.09.2022 23:59:00<br>
<br>
Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A<br>
<br>
Value: 71 AED|Minimum Threshold Value: 75 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE<br>
<br>
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1<br>
<br>
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:11.0pt"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="font-size:11.0pt"></span></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Saloni Lakhia</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">E-Com Merchandiser</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:11.0pt"></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black"></span></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:
<span style="font-size:12.0pt;color:black">Raveen Sethupathy &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, 3 August 2022 at 4:09 PM<br>
<b>To: </b>Faraz Lohani &lt;[email-masked]&gt;, Splash &lt;[email-masked]&gt;, Ritesh Sharma &lt;[email-masked]&gt;, Suhana Valappil &lt;[email-masked]&gt;, Saloni Lakhia &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#4552665] - Re: Your return request has been cancelled</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">Adding <a id="OWAAMCAA84EEA4F7EC54B8FB789FE0CED7A6A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Suhana Valappil</span></a> and
<a id="OWAAM86C4CE5C1AD72C4BB8BBD657AD0EBC54" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Saloni Lakhia</span></a></span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:11.0pt"> </span></div>
<div></div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-US" style="font-size:12.0pt;color:black">Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, 3 August 2022 at 12:39 PM<br>
<b>To: </b>Raveen Sethupathy &lt;[email-masked]&gt;, Splash &lt;[email-masked]&gt;, Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#4552665] - Re: Your return request has been cancelled</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAMDBB6C593712E45859BD5192A70F0BF95" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveen Sethupathy</span></a>,</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">Please assist with the below voucher request.</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Faraz Lohani &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, August 1, 2022 2:58 PM<br>
<b>To:</b> Raveen Sethupathy &lt;[email-masked]&gt;; Splash &lt;[email-masked]&gt;; Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4552665] - Re: Your return request has been cancelled</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAMC596FE59085F494FA87F7B5027624231" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveen Sethupathy</span></a>,</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">Please provide an online voucher as per the details below :</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:11.0pt">Amount : 71 AED</span></b><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:11.0pt">TH : 75 AED</span></b><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:11.0pt">Validity : 1 month</span></b><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:11.0pt">Concept : SPLASH</span></b><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Raveen Sethupathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, July 26, 2022 12:57 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4552665] - Re: Your return request has been cancelled</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">Hi Faraz,</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">There is no existing voucher on hybris as provided below. Please identify and verify the mode of communication for the said voucher.</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">However, if a new code has to be issued. Please send in the request to my team with the necessary approvals.</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">Kind Regards,</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-US" style="font-size:12.0pt;color:black">Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Tuesday, 26 July 2022 at 11:42 AM<br>
<b>To: </b>Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Raveen Sethupathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: [#4552665] - Re: Your return request has been cancelled</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAM0E7D22C4E7C04E3FB0D0717443EA310E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveen Sethupathy</span></a>,</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt">Can you please assist with the below voucher issue.</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, July 25, 2022 7:49 PM<br>
<b>To:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4552665] - Re: Your return request has been cancelled</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:11.0pt"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
<div><b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Ritesh,</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">​Kindly assist us in getting this resolved. The customer came to us on June 28.</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">With reference to the order number : 9575671153, the customer received credit voucher against a refund.<br>
<br>
Customer reported that he is trying to use the voucher code 95756711535358809586 but not able redeem the voucher. We have raised to jira under REL-157404 and they have informed us to check with POS team on this.</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> </span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Can we go ahead and issue an online voucher against this credit voucher? The amount is AED 71.00.</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">​</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Thank you for your help.<br>
<br>
Regards,</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Nikhil.</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4552665:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>