Subject: Re: [#4682988] - Conversation with User
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 07:59:43 +0000

Hi Samer Salmeh,  ​We will try to Replace Tomorrow (04/08/2022)     
                           
                            On
                            Tue, 2 Aug at  7:04 PM
                            ,  Samer Salmeh <[email-masked]>  wrote:
                              Hi Team,  Problem Statement:  WWD DAMAGED ITEM Order Date : Jul 29, 2022 Order ID: 8180141851 Tracking ID: NA Item ID: 162102906 - - Vibrant King Bed - 180x200 cm  Assistance Required: Damaged Item Received  Issue Description: The customer emailed us informing that he/she received the item but the item which they received is damaged, the customer also provided us the picture of the damaged item.  Now customer is asking for a fixing/exchange of the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not.  Regards, Samer