Subject: Note Added - [#4612627] I didn't receive the delivery (9578176512)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Aug 2022 02:32:36 +0000

Hi ,    Ritesh Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4612627    Subject:  I didn't receive the delivery (9578176512)   Requester: Al_roa    Note Content:   <div dir="auto">Refund approved.</div>
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<a rel="noreferrer" id="OWAAM1" href="mailto:[email-masked]">@Ashish Karini</a> - this is a case of incorrect delivery by the partner.</div>
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<div dir="auto" style="">Sent from phone, please excuse typo.</div>
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<div style="" dir="auto">Thanks and Regards,</div>
<div dir="auto" style="">Ritesh Sharma</div>
<div dir="auto" style="">Category Manager, </div>
<div dir="auto" style="">Centrepoint </div>
<div dir="auto" style="">+971-544773817</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, July 31, 2022 7:27:44 AM<br>
<b>To:</b> Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4612627] - I didn't receive the delivery (9578176512)
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<div dir="ltr">Hi Team,</div>
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<div dir="ltr">Gentle reminder.<br>
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With reference to the order number: 9578176512<br>
AWB: FP071222001662<br>
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Order has been marked as delivered and customer is reporting not receiving this order. We have already checked with courier and as per them order has been delivered and we have received POD from them as well. The POD shared has been denied by customer, customer
 has confirmed that the door which LMG has shared is not the same door as customer's.<br>
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The customer contacted us regarding this issue on Jan 3. We received POD from LMG on 13 Jul 2022 and the same was shared with customer on the same date.<br>
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Customer is shopping with us since 11/24/20 and has 11 completed. The order against which customer is denying receiving is worth AED281.00.<br>
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Kindly provide us a refund approval for this so we can close this case asap. Attaching POD shared for reference as well. <br>
Thank you for your help!<br>
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Regards,<br>
Bahashwan.</div>
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<blockquote class="x_freshdesk_quote">On Fri, 29 Jul at 6:40 AM <span class="x_separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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<div>Hi Team,</div>
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<div>Hope you are doing well.</div>
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<div dir="ltr">With reference to the order number: 9578176512</div>
<div dir="ltr">AWB: FP071222001662</div>
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<div dir="ltr">Order has been marked as delivered and customer is reporting not receiving this order. We have already checked with courier and as per them order has been delivered and we have received POD from them as well. The POD shared has been denied by
 customer, customer has confirmed that the door which LMG has shared is not the same door as customer's.</div>
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<div dir="ltr">The customer contacted us regarding this issue on Jan 3. We received POD from LMG on 13 Jul 2022 and the same was shared with customer on the same date.</div>
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<div dir="ltr">Customer is shopping with us since 11/24/20 and has 11 completed. The order against which customer is denying receiving is worth AED281.00.</div>
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<div>Kindly provide us a refund approval for this so we can close this case asap. Attaching POD shared for reference as well. </div>
<div dir="ltr">Thank you for your help!</div>
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<div>Regards,</div>
<div>Bahashwan.</div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NTQ0Mjk1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fbtfv5ciNheR8pIry0iaT0aPjci05PG-b-LcEoMNzIQ" class="x_fr-fic x_fr-fil x_fr-dib" style="width:auto"></div>
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<blockquote class="x_freshdesk_quote">On Sat, 23 Jul at 6:34 PM <span class="x_separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Team,<br>
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Problem Statement :  Refund approval. <br>
Order Date :Jul 12, 2022<br>
Order ID: 9578176512<br>
Tracking ID: FP071222001662<br>
Total value: AED281.00<br>
Concept: Centrepoint<br>
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Issue Description :As per the Hybris the order has been delivered on 7/12/22 but customer confirmed that he did not received the order, He is waiting for refund.<br>
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Case history : The customer reached out to us on 12 Jul 2022 . and we have checked with the carrier team but there was no conformed POD for the order.<br>
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Customer's history : The customer is with us since 5/3/20 and this is his 10th order with us. <br>
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Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. <br>
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Regards,<br>
Mazin Bassi</div>
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