Subject: Note Added - [#4580940] Re:
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 18:51:11 +0000

Hi ,    Bala Subramaniam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4580940    Subject:  Re:    Requester: Amira AlMujaini    Note Content:   <div>
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<div dir="ltr">Approved </div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, July 31, 2022 12:27:58 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;; Bala Subramaniam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4580940] - Re:
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<div class="x_MsoNormal">Hi <a id="OWAAM12E738027AD74A45B13C4116C8D32F4D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prakash Iyangar</span></a>,</div>
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<div class="x_MsoNormal">This is still pending.</div>
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<div class="x_MsoNormal"><a id="OWAAM33427F0BBD484AB889F46EA31F80E3F2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Bala Subramaniam</span></a></div>
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<b>From:</b> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, July 28, 2022 7:42 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;; Bala Subramaniam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4580940] - Re:</div>
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<div class="x_MsoNormal">Hi <a id="OWAAME20371A134A6487995C220F3FCBD529F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prakash Iyangar</span></a>,</div>
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<div class="x_MsoNormal">2<sup>nd</sup> reminder.</div>
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<div class="x_MsoNormal"><a id="OWAAMD898A23DA29044CBA611F83A4F7509D5" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Bala Subramaniam</span></a></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 27, 2022 3:37 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4580940] - Re:</div>
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<div class="x_MsoNormal">Hi <a id="OWAAM9351F29C8C2C465FAAEFBE32393647F6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prakash Iyangar</span></a>,</div>
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<div class="x_MsoNormal">Reminder for the below.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 25, 2022 5:10 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4580940] - Re:</div>
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<div class="x_MsoNormal">Hi <a id="OWAAM9DD640594E0C46A093B9D2EBD1C82239" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prakash Iyangar</span></a>,</div>
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<div class="x_MsoNormal">Need your approval for the below :</div>
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<div class="x_MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt; font-family:-apple-system">The customer paid through OMANNET but she refunded in RV and now she is asking to be refunded on the same card that she used to Placed the order.</span></div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Order ID: 1675957318<br>
Total Price : 10.8 OMR</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Cst bas an order history of 5 orders with us.</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, July 16, 2022 12:06 PM<br>
<b>To:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4580940] - Re:</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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Any update<br>
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Regards </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Mazin Bassi</span></div>
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<span style='font-size:10.5pt; font-family:"Times New Roman",serif'>تشغيل</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>الخميس</span><span style="font-size:10.5pt; font-family:-apple-system">, 14
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>يوليو</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>في</span><span style="font-size:10.5pt; font-family:-apple-system"> 1:28
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>م</span><span style="font-size:10.5pt; font-family:-apple-system">
<span class="x_separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="x_separator"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>كتب</span></span><span class="x_separator"><span style="font-size:10.5pt; font-family:-apple-system">:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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Any update<br>
<br>
Problem Statement : Bank Transfer // Refund approval. <br>
<br>
Order Date : Jun 28, 2022<br>
Order ID: 1675957318<br>
Total Price : 10.8OMR<br>
RMA : 1002842088<br>
<br>
Issue Description :The customer paid through OMANNET but she refunded in RV and now she is asking to be refunded on the same card that she used to Placed the order.<br>
<br>
Kindly deactivate RV and reprocess the refund to OMANNET.<br>
<br>
Thanks for your help!<br>
<br>
Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Mazin Bassi</span></div>
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<span style='font-size:10.5pt; font-family:"Times New Roman",serif'>تشغيل</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>الثلاثاء</span><span style="font-size:10.5pt; font-family:-apple-system">, 12
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>يوليو</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>في</span><span style="font-size:10.5pt; font-family:-apple-system"> 6:59
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>ص</span><span style="font-size:10.5pt; font-family:-apple-system">
<span class="x_separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="x_separator"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>كتب</span></span><span class="x_separator"><span style="font-size:10.5pt; font-family:-apple-system">:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
<br>
Gentle reminder.</span></div>
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Problem Statement : Bank Transfer // Refund approval. <br>
<br>
Order Date : Jun 28, 2022<br>
Order ID: 1675957318<br>
Total Price : 10.8OMR<br>
RMA : 1002842088<br>
<br>
Issue Description :The customer paid through OMANNET but she refunded in RV and now she is asking to be refunded on the same card that she used to Placed the order.<br>
<br>
Kindly deactivate RV and reprocess the refund to OMANNET.<br>
<br>
Thanks for your help!<br>
<br>
Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Bahashwan</span></div>
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<span style='font-size:10.5pt; font-family:"Times New Roman",serif'>تشغيل</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>الأحد</span><span style="font-size:10.5pt; font-family:-apple-system">, 10
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>يوليو</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>في</span><span style="font-size:10.5pt; font-family:-apple-system"> 6:43
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>ص</span><span style="font-size:10.5pt; font-family:-apple-system">
<span class="x_separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="x_separator"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>كتب</span></span><span class="x_separator"><span style="font-size:10.5pt; font-family:-apple-system">:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">HI team </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please Update us on this . </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">regards,</span></div>
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<span style='font-size:10.5pt; font-family:"Times New Roman",serif'>تشغيل</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>الجمعة</span><span style="font-size:10.5pt; font-family:-apple-system">, 8
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>يوليو</span><span style="font-size:10.5pt; font-family:-apple-system">
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>في</span><span style="font-size:10.5pt; font-family:-apple-system"> 2:10
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>م</span><span style="font-size:10.5pt; font-family:-apple-system">
<span class="x_separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="x_separator"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>كتب</span></span><span class="x_separator"><span style="font-size:10.5pt; font-family:-apple-system">:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please update us on this. </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Problem Statement : Bank Transfer // Refund approval. <br>
<br>
Order Date : Jun 28, 2022<br>
Order ID: 1675957318<br>
Total Price : 10.8OMR<br>
RMA : 1002842088<br>
<br>
Issue Description :The customer paid through OMANNET but she refunded in RV and now she is asking to be refunded on the same card that she used to Placed the order.<br>
<br>
Kindly deactivate RV and reprocess the refund to OMANNET.</span></div>
</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Thanks for your help!<br>
<br>
Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Aya.</span></div>
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