Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 17:33:37 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Can you send someone to deliver and exchange the size of the item as it was a mistake from your team?</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 31 Jul 2022, 20:16 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Aiza,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">We are truly sorry to hear that you wish to exchange the items due to a sizing issue. However, we do not have an exchange option available at this time. You can return online purchases through the below three channels:</div>
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<div dir="ltr">·You can contact our customer support team on 1800-123-1444  to make a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (MAX) store across the UAE.</div>
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<div>Here’s what you need to do.</div>
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<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the UAE.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br><b style='color:rgb(0,0,0);font-family:Calibri,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14.6667px'><span lang="EN-US">** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</span></b>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4674125