Subject: New comment - [#4667041] Re: WWD DAMAGED ITEM: 8121823083
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jul 2022 06:42:07 +0000

There is a new comment in the ticket submitted by Akshay Berry to HelpHCKW   Comment added by : Arunava Mitra  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi Akshay</div>
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<div class="MsoNormal">The issue is resolved. We are closing the ticket accordingly</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Arun</div>
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<div>From: Akshay Berry <br>
<b>Sent:</b> Friday, July 29, 2022 3:07 PM<br>
<b>To:</b> Manish Kumar &lt;[email-masked]&gt;; Arunava Mitra &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;; Asick Kadher &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;[email-masked]&gt;; Apoorv Joshi &lt;[email-masked]&gt;; Nikhil Bishnoi &lt;[email-masked]&gt;; Samer Salmeh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;;
 Homecentre &lt;[email-masked]&gt;; Mohamed Shabaz Khan &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; Geetanjali Gadpelly &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: WWD DAMAGED ITEM: 8121823083</div>
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<a id="OWAAM66BE340BFB4949FEB4F75E6A25303EFC" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>
<a id="OWAAM5C90FE7B2032421BA5727F638F635A7C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Asick Kadher</span></a>
<a id="OWAAM315B35DA785C46F8AD9B657BB79EF954" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>,</div>
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<div class="MsoNormal">Reminder on the below.</div>
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<div class="MsoNormal">Order ID:  8121823083</div>
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<div class="MsoNormal">Item ID: 163421520 - - Anri King Bed - 180x200 cm</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NjAwMzcxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZXntOjNEjv8gjJ-Juj7ZLOIwk6K_ku9yEKsnDlRLM2I" data-id="2043366003716" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Manish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, July 29, 2022 4:05 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Apoorv Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhil Bishnoi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Samer Salmeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: WWD DAMAGED ITEM: 8121823083</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Dear Akshay,<br>
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Please assist us in getting an update on the below request.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Manish</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Akshay Berry" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Manish Kumar" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Md Ansari1" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Arunava Mitra" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Ahmed Ali MohamedAttala Abdel Salam" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"Apoorv Joshi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "murugapandian mani" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Nikhil Bishnoi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Samer Salmeh" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "escalations dxbteam" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Homecentre" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Tuesday, July 5, 2022 9:27:37 PM<br>
<b>Subject: </b>RE: WWD DAMAGED ITEM: 8121823083</span>
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<div class="MsoNormal"><span style="color:black"><a id="OWAAM66096D99252945ACAF3358FDCA207F19" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>
<a id="OWAAM77392AF2E6A14B92A2EE90800C027539" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black">Confirm if this is done.</span></div>
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<div class="MsoNormal"><span style="color:black">Order ID:  8121823083</span></div>
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<div class="MsoNormal"><span style="color:black">Item ID: 163421520 - - Anri King Bed - 180x200 cm</span></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<span style="color:black"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NjAwMzcxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZXntOjNEjv8gjJ-Juj7ZLOIwk6K_ku9yEKsnDlRLM2I" data-id="2043366003716" alt="Logo

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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Akshay Berry</span></b><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>T: +971 4 5172125</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Landmark Group HQ, Marina, Dubai, UAE</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Akshay Berry
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<b>Sent:</b> Monday, June 27, 2022 10:32 AM<br>
<b>To:</b> Manish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arunava Mitra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Apoorv Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhil Bishnoi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Samer Salmeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: WWD DAMAGED ITEM: 8121823083</span>
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<div class="MsoNormal"><span style="color:black"><a id="OWAAM45B268576A1448E4873982C817054085" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava Mitra</span></a>
<a id="OWAAM67DD44E512EF4C60932F01E80FD34244" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black">Update asap.</span></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<span style="color:black"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NjAwMzcxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZXntOjNEjv8gjJ-Juj7ZLOIwk6K_ku9yEKsnDlRLM2I" data-id="2043366003716" alt="Logo

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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Akshay Berry</span></b><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>T: +971 4 5172125</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Landmark Group HQ, Marina, Dubai, UAE</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 26, 2022 1:58 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Arunava Mitra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Nikhil Bishnoi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Samer Salmeh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: WWD DAMAGED ITEM: 8121823083</span>
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<b><i><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Akshay,</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Please advise if there is any further update on the below request.</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Thank you for your help.</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Manish</span><span style="color:black"></span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Akshay Berry" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Md Ansari1" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "murugapandian mani" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 "Arunava Mitra" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"Nikhil Bishnoi" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Manish Kumar" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Samer Salmeh" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 "escalations dxbteam" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Homecentre" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Friday, June 24, 2022 4:46:52 PM<br>
<b>Subject: </b>RE: WWD DAMAGED ITEM: 8121823083</span><span style="color:black"></span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAM74396984A2E84A89A987335391E8E4FA" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava</span></a>
<a id="OWAAM4EE4AE551E03485A9A702330487E79F2" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black">Share an update on the below asap.</span></div>
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<div class="MsoNormal"><span style="color:black">Order ID:  8121823083</span></div>
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<div class="MsoNormal"><span style="color:black">Item ID: 163421520 - - Anri King Bed - 180x200 cm</span></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<span style="color:black"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NjAwMzcxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZXntOjNEjv8gjJ-Juj7ZLOIwk6K_ku9yEKsnDlRLM2I" data-id="2043366003716" alt="Logo

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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Akshay Berry</span></b><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>T: +971 4 5172125</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:black'>Landmark Group HQ, Marina, Dubai, UAE</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, June 21, 2022 4:40 PM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Nikhil Bishnoi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Samer Salmeh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: WWD DAMAGED ITEM: 8121823083</span>
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<span style="font-size:14.0pt;color:black">Dear <a id="OWAAM571542109356430C878A3F5AABB0D867" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a>           
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<span style="font-size:14.0pt;color:black">First of all will send our team to investigate the damaged either customer end or due to quality issue then only we can take necessary steps for that.
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<i><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i><span style="color:black"></span>
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<i><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 20, 2022 8:08 AM<br>
<b>To:</b> Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Nikhil Bishnoi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Samer Salmeh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: WWD DAMAGED ITEM: 8121823083</span>
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<div class="MsoNormal"><span style="color:black">Looping in <a id="OWAAM51DE87E3894448D482957BA04B80402D" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>
<a id="OWAAME77FD656F97D403482C2797A0CF749FB" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a> Please have a look into this.</span></div>
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<div class="MsoNormal"><span style="color:black"><a id="OWAAMD23E853C93204B6EA4C2EDFAEF3EB4C6" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a> Please follow the update
 escalation matrix, which already shared.</span></div>
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<b><span style="color:black">Thanks &amp; Regards,</span></b><span style="color:black"></span>
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<div class="MsoNormal"><span style="color:black"> <img width="144" height="63" style="width:1.5in;height:.6562in" id="Picture_x0020_63" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NjAwMzcxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-uelrWn-LXzqARYsQEr_2d8uShPrQm5QdhSrA4I-HFY" data-id="2043366003717" alt="Shape

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<b><span style="color:black">Shababe Quamar</span></b><span style="color:black"></span>
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<div class="MsoNormal"><span style="color:black">+971 4 517 4278</span></div>
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<div class="MsoNormal"><span style="color:black">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 19, 2022 2:26 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Nikhil Bishnoi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Samer Salmeh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: WWD DAMAGED ITEM: 8121823083</span>
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<b><i><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Tejinder,</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Please assist with the below query. Thank you for your help.</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span><span style="color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Apoorv.</span><span style="color:black"></span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Samer Salmeh" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Nikhil Bishnoi" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Manish Kumar" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Sunday, 19 June, 2022 15:29:34<br>
<b>Subject: </b>WWD DAMAGED ITEM: 8121823083</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
<br>
Order Date :  Jan 2, 2022<br>
Order ID:  8121823083<br>
Tracking ID: 18164508121823083<br>
Item ID: 163421520 - - Anri King Bed - 180x200 cm<br>
<br>
Assistance Required: Damaged Item Received<br>
Issue Description: Customer emailed us informing that he/she received the item on 1/24/22 1:46 PM but the item which they received is damaged, customer also provided us the picture of damaged item. <br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Samer</span><span style="color:black"></span>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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