Subject: New Reply Received - WRONG REASONG
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jul 2022 17:21:25 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  WRONG REASONG  Ticket comment <div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Hello??</div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px"><br></div>
<div dir="auto" style="font-size:16px;color:rgb(49,49,49);word-spacing:1px"><br></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Could you please advise me where’s my order exactly?</div>
</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 30 Jul 2022 at 3:26 PM ronalyn maranan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Dear, </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">May I know what is the status of my order now? And where is it now? </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, 30 Jul 2022 at 12:16 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Ronalyn,<br><br>Thank you for contacting us,</div></div>
<div dir="ltr"><div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style="font-size:14px" dir="ltr">We apologize for the inconvenience caused to you. </span><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">This is clearly not the experience we want our customers to have when they shop with us. </span>
</div>
<div><br></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Please consider this a rare exception. </span><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.</span>
</div>
<div>
<span dir="ltr" rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>​</span><br>
</div>
<div><span dir="ltr" rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.<br><br>We hope we have not caused you any inconvenience, your comfort and happiness are really important to us.<br><br>Make sure that any problem you face when shopping with us will be resolved in a way that makes you satisfied, your happiness and comfort are important to us.<br><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Feel free to get in touch with us for further assistance. Please let us know about your feedback.</span></div>
<div><br></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Your Friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team</span></div>
</div></div>
</div>

	

</div></blockquote>
</div>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4668455