Subject: New Reply Received - Not delivered
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 10:22:26 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Not delivered  Ticket comment <div dir="auto">Hello,</div>
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<div dir="auto">Thank you it’s ok now…</div>
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<div dir="ltr" class="gmail_attr">Le ven. 29 juil. 2022 à 14:21, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; a écrit :<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4663815</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4663815<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Samer Salmeh : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Magali,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We have checked and we would like to inform you that our courier team contacted on (+971507450477) and delivered the order 9579235597 on ( Jul 22 04:15 PM).<br><br>We request you to please check with your security, family members and neighbours regarding your order.<br><br>However, if you still believe that you have not been received your order successfully, kindly contact us again for more assistance.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team.</div></div></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4663815