Subject: Note Added - [#4600696] Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jul 2022 16:02:49 +0000

Hi ,    Tabish Shafeeq added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4600696    Subject:  Returns   Requester: Rajeev Sachawani    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:10.0pt;color:#323E4F">Dear Team,</span></div>
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<div class="MsoNormal" style="margin-bottom:11.25pt;line-height:105%"><span style="font-size:9.0pt;line-height:105%;color:#323E4F">Tabish Shafeeq</span></div>
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<div class="MsoNormal" style="margin-bottom:11.25pt;line-height:105%"><span style="font-size:9.0pt;line-height:105%;color:#323E4F">Senior Store Manager</span></div>
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<span style="font-size:9.0pt;line-height:105%;color:#323E4F">Sama Mall , Egaila, Kuwait
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M +965 52229149<br>
</span><span style="font-size:9.0pt;line-height:105%;color:black">E <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span>
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<span style="font-size:9.0pt;line-height:105%;color:#323E4F"><a href="http://www.homecentre.com/" rel="noreferrer"><span style="color:black">homecentre.com</span></a></span><span style="font-size:12.0pt;line-height:105%;color:#323E4F"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Tabish Shafeeq <br>
<b>Sent:</b> Saturday, July 23, 2022 3:58 PM<br>
<b>To:</b> [email-masked]; Hckmgrsamamall &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4600696] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#323E4F">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#323E4F">We have sent the request for the necessary approval to Concept.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#323E4F">We shall we updating the customer shortly.</span></div>
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<div class="MsoNormal" style="margin-bottom:11.25pt;line-height:105%"><span style="font-size:9.0pt;line-height:105%;color:#323E4F">Tabish Shafeeq</span></div>
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<div class="MsoNormal" style="margin-bottom:11.25pt;line-height:105%"><span style="font-size:9.0pt;line-height:105%;color:#323E4F">Senior Store Manager</span></div>
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<span style="font-size:9.0pt;line-height:105%;color:#323E4F">Sama Mall , Egaila, Kuwait
<br>
M +965 52229149<br>
</span><span style="font-size:9.0pt;line-height:105%;color:black">E <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span>
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<b>From:</b> Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, July 23, 2022 2:25 PM<br>
<b>To:</b> Tabish Shafeeq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckmgrsamamall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4600696] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly update regarding this issue as the customer is complaining regarding the delay.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 22 Jul at 5:31 PM
<span class="separator">, Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly update regarding this issue</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 17 Jul at 10:09 AM
<span class="separator">, Tabish Shafeeq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We will connect with the customer today and will try to get this resolved ASAP.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Tabish Shafeeq</span></div>
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<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, July 17, 2022 8:53 AM<br>
<b>To:</b> Tabish Shafeeq &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckmgrsamamall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4600696] - Returns </span></div>
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<b><i><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style='font-family:"Segoe UI",sans-serif'>Kindly update?</span></strong><br>
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 Problem Statement: Damaged Item.<br>
Invoice number : 40062201619620190208<br>
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Issue Description: The customer emailed us informing that he received the item Sofa from Sama mall store which is still under warranty and got damaged, he has done lot of follow-up since last 2 months and 2 times your warehouse/ workshop people visited his
 house and taken the report/ photo of sofa. <br>
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Kindly check on this concern and fix the issue on priority.<br>
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Thank you for your help.<br>
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Regards,<br>
Samer</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 15 Jul at 7:32 PM
<span class="separator">, Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly update?<br>
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 Problem Statement: Damaged Item.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Invoice number : 40062201619620190208<br>
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Issue Description: The customer emailed us informing that he received the item Sofa from Sama mall store which is still under warranty and got damaged, he has done lot of follow-up since last 2 months and 2 times your warehouse/ workshop people visited his
 house and taken the report/ photo of sofa. <br>
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Kindly check on this concern and fix the issue on priority.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Samer</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4600696:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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