Subject: Re: [#4637368] - Different color
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jul 2022 12:34:39 +0000

Hi Samer Salmeh,   As per our records, we have delivered the item according the invoice. for more details please contact to the customer care.     
                           
                            On
                            Thu, 21 Jul at 11:58 AM
                            ,  Homecentre <[email-masked]>  wrote:

 Hi Samer Sal 
 ​ 
 ​Today the Rectification will going for Check.   

 
                           
                            On
                            Wed, 20 Jul at  1:32 PM
                            ,  Samer Salmeh <[email-masked]>  wrote:
                             
 Hi Team,  Problem Statement:  WWD Wrong Item Order ID: 8178474505 
 Order Data: Jul 14, 2022  Item ID:162672765 - - Denis 3-Seater Fabric Electric Recliner   Assistance Required: Wrong Item Received 
 
 Issue Description: Customer emailed us informing that he received a wrong item as colour was different from photos on our website. customer also provided us the picture of the item. 
 
 Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.  Regards, Samer