Subject: Note Added - [#4645966] Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jul 2022 05:32:00 +0000

Hi ,    Kasim | ECOM added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4645966    Subject:  Re: We’ve received your return request.   Requester: Analyn Ciriaco    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F4E79'>Dear Team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F4E79'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F4E79'>Kindly note below shipmen has been delivered on 21<sup>st</sup> july to landmark WH,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F4E79'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>Regards,</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F3864'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>Kasim Mohammed</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>Operations </span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>- Elite Co.</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F3864'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-IN" style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F3864'><img width="104" height="50" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzQxMzUxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Jn6_D0rHLLM7iSycXsb40AgMUmcK-VQchQPe3UXX18Q" data-id="2043363413510" alt="cid:[email-masked]"></span><span lang="EN-IN" style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F3864'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>T  </span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>+968 24 442800</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>M </span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>+968 96 342995</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>W </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F4E79'><a href="https://www.elite-co.com/" target="_blank" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>elite-co.com</span></a></span><u><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'></span></u>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#70AD47'>TRUST </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>| </span></b><b><span lang="EN-IN" style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#5B9BD5'>CUSTOMER CENTRICITY</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#5B9BD5'> </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>|</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#ED7D31'> INNOVATION </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>| </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#44546A'>ACTION BIAS </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>| </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>EXCELLENCE</span></b><u><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'></span></u>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-family:"Verdana","sans-serif";color:#44546A'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#44546A'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-IN" style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#868686;mso-fareast-language:EN-IN'>The information in this message is confidential and is restricted only for the individual(s) copied above.</span><span lang="EN-IN" style='font-family:"Calibri","sans-serif";color:black;mso-fareast-language:EN-IN'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-IN" style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#868686;mso-fareast-language:EN-IN'>If you are not the intended recipient, you are hereby notified that any use of this message or attachment(s) is strictly prohibited.</span><span lang="EN-IN" style='font-family:"Verdana","sans-serif";color:black;mso-fareast-language:EN-IN'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'></span></b></div>
<div><b> </b></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F4E79'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'></span></b></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Max [mailto:[email-masked]] <br><b>Sent:</b> 23 July, 2022 1:08 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> Fwd: [#4645966] - Re: We’ve received your return request.</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br><br>Order Date: 28/06/2021<br>Order ID: 1677682540<br>Tracking ID: 5031103459<br>RMA: 1002886767<br><br>Issue Description: as per customer The items collected from the customer and till now not returned to our side</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">.<br>kindly check and do the needful.<br><br>Regards,<br>Samer.</span></div>
<div></div>
<div></div>
</div>
</div>
<div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 23 Jul at 12:59 PM <span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div><div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Analyn,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for shopping with us.<br><br>We sincerely apologies for the inconvenience caused to you.<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</span></div>
<div></div>
<div></div>
</div>
</div></div>
</blockquote></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br></span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>4645966:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
</div>
<div></div>
<div></div>
</div>
</blockquote></div>