Subject: Delivery complaint: 9574321849
From: Samer Salmeh <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 23 Jul 2022 05:57:39 -0700 (MST)

Hi Team, 

Order ID: 9574321849 
Order Date: Jun 16, 2022 
Tracking ID: FC061622001433 First shipment 
Tracking ID: FC061622001810 Second shipment 
Child Ticket: 4515428 and 4543535 

The customer is complaining about the behaviour of the delivery man, as he was very dishonest and unprofessional. 
The first man through tracking ID: FC061622001433 taken 140 AEd from the customer and the guy did not give back the excess amount as per customer he should pay only 90 AED. 
​ 
The second guy through the tracking ID; FC061622001810, he informed the customer that she must pay 44 AED and she paid all the amount due to the guy is denying and insisted that she did not pay any extra amount. In addition to that, he asked the customer to pay an extra amount my 20 aed for him. 

The customer contacted us on 18/06/2022 and informed us about the complaint we escaled the issue to the courier team and to DXB team. 
​ 
​Kindly check and do the needful ASAP. 
​ 
​Regards, 
Samer