Subject: New Reply Received - Return request proplems
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 18:29:24 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Return request proplems  Ticket comment <div class="WordSection1">
<div class="MsoNormal">How long does it usually take for the refund to appear in my account? And when the refund was processed? I’m just double checking because I don’t see the refund for the ShukranPay credit either.</div>
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<div class="MsoNormal">Best regards;<br>
Wael;</div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> for Windows</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a><br>
<b>Sent: </b>Wednesday, July 20, 2022 6:49 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#4638106] - Return request proplems</div>

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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Wael,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us and we apologize for the inconvenience caused to you.<br>
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We have been confirmed by the relevant team that the refund has been processed from our end ( AED39.25). The refund was processed under the Retrieval Reference Number  (RRN) 214815896013.<br>
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We would request you to please share the same with the bank and they will be able to trace the payment with the same.<br>
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We thank you for your understanding and cooperation.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4638106:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4638106