Subject: New Reply Received - Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jul 2022 18:51:44 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello </div>
<div>Order# 8175525011<br><div>1st of all no one took the mattress yet </div>
<div>2nd i bought the bed 2 weeks a go and its cracked already i don't understand what quality is the wood used</div>
<div>Really it has been the worst experience as of furnuture quality and service  </div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MDk0NjM5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DaDFyu2JAYRzc5Ddt5s-5tlc_lvDLuAPWskG5EVtJj8" data-id="2043360946397"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 16 Jul 2022, at 1:11 PM, Home Centre UAE &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Raghad,</div>
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<div dir="ltr">Thank you for reaching out to us with your concern.<br><br>We are really sorry for the inconvenience caused to you. However, this is not typical of the experience we offer.<br><br>We’re on it - and we’ll do our best to sort this out quickly.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Please feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4612407