Subject: Ticket Assigned - Conversation with gratzel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jul 2022 13:44:26 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gratzel gratzel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gratzel Bot:  Hi Gratzel ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504095288            05:41 PM, 03rd Jul                   Aya                   Hello Gratzel, I am Aya, thank you for contacting us. how may I help you today.           05:44 PM, 03rd Jul                   Aya                   We could see that you have contacted us regarding store issue           05:48 PM, 03rd Jul                   Aya                   We kindly ask you to please visit the store in order to be fully assisted.           05:48 PM, 03rd Jul                   Aya                   Is there anything else may I assist you?           05:48 PM, 03rd Jul                   Aya                   Hi Gratzel, I'm not getting a response from you. Are we still connected?           05:54 PM, 03rd Jul                   Aya                   Hi (Gratzel), I have not received a response from you still, please confirm if we are still connected?           05:58 PM, 03rd Jul                   Aya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:01 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4576474