Subject: Re: Benefit Transfer: 7358702459
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Elbadri <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, MAZIM IBRAHIM <[email-masked]>
Date: Sat, 16 Jul 2022 00:55:20 -0700 (MST)

Hi Team, 

Kindly assist with the refund confirmation as the customer is complaining that he has not received the refund and shared the bank statement with us. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Escalations Dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Elbadri" <[email-masked]> 
Sent: Thursday, 14 July, 2022 13:59:33 
Subject: Re: Benefit Transfer: 7358702459 

Hi Akshay, 

Kindly assist with the refund confirmation as the customer is complaining that he has not received the refund and shared the bank statement with us. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Escalations Dxbteam" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Elbadri" <[email-masked]> 
Sent: Tuesday, 12 July, 2022 17:51:55 
Subject: Fwd: Benefit Transfer: 7358702459 

Hi Team, 

Kindly share with us the refund confirmation as per the customer: he did not receive any amount from our side. 

Kindly find attached the bank statement. 

Thank you for your help. 

Regards, 
Nikhil 

From: "Samer Salmeh" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 11 July, 2022 18:03:41 
Subject: Re: Benefit Transfer: 7358702459 

Hi Team, 

Kindly share with us the refund confirmation as per the customer: he did not receive any amount from our side. 

kindly find attached the bank statement. 

Regards, 
Samer 

From: "Samer Salmeh" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 11 July, 2022 17:58:38 
Subject: Re: Benefit Transfer: 7358702459 

Hi Team, 

Kindly share with us the refund confirmation as per the customer: he did not receive any amount from our side. 

kindly find attached the bank statement. 

Regards, 
Samer 

From: "Samer Salmeh" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 11 July, 2022 17:30:09 
Subject: Re: Benefit Transfer: 7358702459 

Hi team, 

Kindly share with us the refund confirmation as per the customer ,: he did not receive any amount from our side 

Regards, 
Samer 

From: "Akshay Berry" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Malik Ismail" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Nooruddeen Othiyil" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 9 May, 2022 15:38:28 
Subject: RE: Benefit Transfer: 7358702459 

[ mailto:[email-masked] | @Manish Kumar ] , 

This is done. Refer attachment. 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Monday, May 9, 2022 11:09 AM 
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Bhisham Manwani, TCS <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Samer Salmeh <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Benefit Transfer: 7358702459 

++ [ mailto:[email-masked] | 
@Akshay Berry ] Pls have a look into this. 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 9, 2022 6:54 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani, TCS < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit Transfer: 7358702459 

External email sender, please take precaution. 

Hi Team, 

Kindly check and assist us on the below request. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Nooruddeen Othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 8, 2022 3:40:05 PM 
Subject: Re: Benefit Transfer: 7358702459 

Hi Team, 

Kindly assist to close the below. 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 5, 2022 7:50:05 AM 
Subject: Re: Benefit Transfer: 7358702459 

Hi Team, 

Kindly assist us to getting this case closed as the issue is pending since last month. 

Thank you for your help. 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 30 April, 2022 15:37:25 
Subject: Re: Benefit Transfer: 7358702459 

Hi Team, 

Kindly assist us to getting this case closed as the issue is pending since last month. 

Thank you for your help. 

Regards, 

Apoorv. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 25 April, 2022 14:08:52 
Subject: Re: Benefit Transfer: 7358702459 

Hi Team, 

Kindly assist us to getting this case closed as the customer has reported his issue for 1 month ago. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Nooruddeen Othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 18, 2022 1:15:37 PM 
Subject: Re: Benefit Transfer: 7358702459 

Hi Mohmed, 

Kindly assist us here to getting the below case closed. 

With reference to the order number: 7358702459 

Ticket ID: 4015240 

Jira: [ https://landmark.atlassian.net/browse/REL-153464 | https://landmark.atlassian.net/browse/REL-153464 ] 

Jira team removed the balance for CST wallet. 

Amount: 58 BHD. 

Kindly escalate the issue to the finance team to process the refund to the CST account. 

Thank you for your help! 

Regards 
Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Nooruddeen Othiyil" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 14, 2022 10:34:17 AM 
Subject: Re: Benefit Transfer: 7358702459 

Hi Team, 

Kindly assist us to get an update on the below request in order to close the ticket. 

Thank you for your help. 

Regards, 

Apoorv. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 10 April, 2022 14:25:53 
Subject: Re: Benefit Transfer: 7358702459 

Hi Malik/Akshay, 

Kindly assist us to get an update on the below request in order to close the ticket. 

Thank you for your help. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Nooruddeen Othiyil" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 6, 2022 10:33:17 AM 
Subject: Re: Benefit Transfer: 7358702459 

Hi Team, 

Kindly assist us on the below Benefit transfer request. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 2 April, 2022 13:40:55 
Subject: Re: Benefit Transfer: 7358702459 

Hi Team, 

Kindly assist us on the below Benefit transfer request. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 30 March, 2022 15:59:07 
Subject: Re: Benefit Transfer: 7358702459 

+DXB team 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Nooruddeen Othiyil" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 30, 2022 3:57:19 PM 
Subject: Re: Benefit Transfer: 7358702459 

Hi Team, 

Kindly assist us on the below Benefit transfer request. 

Thank you for your help. 

Regards, 

Manish 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, March 26, 2022 9:47:22 PM 
Subject: Refund issue: 7358702459 

Hi Team, 

With reference to the order number: 7358702459 

Ticket ID: 4015240 

Jira: [ https://landmark.atlassian.net/browse/REL-153464 | https://landmark.atlassian.net/browse/REL-153464 ] 

Jira team removed the balance for CST wallet. 

Amount: 58 BHD. 

Kindly escalate the issue to the finance team to process the refund to the CST account. 

Thank you for your help! 

Regards, 

Samer 

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