Subject: New Reply Received - Need to return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jul 2022 20:12:17 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Need to return  Ticket comment <div dir="auto">
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<div dir="auto">Hi Centrepoint</div>
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<div dir="auto">I am asking for return because the size of the product is not as per mentioned in specs.</div>
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<div dir="auto">Delivered bed size is only 115 x 55cm,</div>
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<div dir="auto">there is gap in my crib and it is not safe for the baby.</div>
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<div dir="auto">I need to return this product as it is not safe for my baby.</div>
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<div dir="auto">Thanks</div>
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<div dir="auto">Saravana</div>
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<div dir="auto">0552060951</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 12 Jul 2022, 5:17 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Saravana,</div>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologise for the inconvenience caused to you.</span></div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px"><br dir="ltr"></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We understand you are facing an issue with the item you recently purchased from our website. Unfortunately, the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr"> As per the policy, (163482839 - Juniors - Juniors 20 kg Foam Mattress - 120x60x10 cms) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4611183