Subject: New Reply Received - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jul 2022 12:48:19 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>Dear Concern,</div>
<div>Can i have an update on query posted earlier in the trail mail. <br><br><div dir="ltr">
<div>Regards </div>Al Ameer<div>+971 568012178</div>
<div><br></div>
</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 15 Jul 2022, at 8:50 AM, al ameer &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">Dear Concern, <div>The follow up mail was sent to you yesterday with the requested documents ( purchase invoice ) and a video pertaining to the issue . <br><br><div dir="ltr">
<div>Regards </div>Al Ameer<div>+971 568012178</div>
<div><br></div>
</div>
<div dir="ltr">
<br><blockquote>On 15 Jul 2022, at 7:18 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</blockquote>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4612571</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Rossana Rass : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ameer,</div>
<div dir="ltr">
<div dir="ltr"></div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the invoice and the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>
</div>
<div>We are looking forward to hear from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div><span dir="ltr">The Support Team</span></div>
</div>
</div></div>
<div></div>
<br>

</div>
</div></blockquote>
</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4612571