Subject: Note Added - [#4557668] Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 14:59:39 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4557668    Subject:  Returns   Requester: Firas28882    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMCE152E701FCD46438EE7122AC4AE9C65" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">Please check the below order status today our delivery team replace has been done.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sarfaraz</div>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, July 13, 2022 3:53 PM<br>
<b>To:</b> Harun Rashid <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mohamed Nagy
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; ccbackoffice
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]; Shambhu Paswan &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; BS Cod Jeddah &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4557668] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update on this</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6151843196<br>
Tracking ID:  19051906151843196<br>
Item ID: 155363875<br>
Assistance Required: Damaged Item Received</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 7 Jul at 2:10 PM
<span class="separator">, Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi  <a id="OWAAM0966C7F6CDD64BD8AD94239187F9086B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Nagy</span></a><a id="OWAAM13405C3540F44F9E861A99F757BFD19F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check the below order status customer wants to damage return replace we are arranging to team on 13.07.2022.Once return replace done will confirm.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Sarfaraz</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, July 7, 2022 12:52 PM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4557668] - Returns - 6151843196 - MOC 16733671</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer emailed us informing that he/she received the item on 30/06/2022 but the item which they received is damaged, customer also provided us the picture of damaged item. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Pictures are attached in fresh desk ticket 4557668.</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Mohamed Nagy
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<b>Sent:</b> Thursday, July 7, 2022 1:48 PM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4557668] - Returns - 6151843196 - MOC 16733671</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer emailed us informing that he/she received the item on 30/06/2022 but the item which they received is damaged, customer also provided us the picture of damaged item. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mohamed Nagy</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 6, 2022 11:46 AM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4557668] - Returns</span>
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