Subject: Note Added - [#4593602] Problem with my order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jul 2022 13:42:48 +0000

Hi ,    jainul hussain added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4593602    Subject:  Problem with my order   Requester: Khouatmi_samia    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM8037C94AE53843719FDFAD0AC752A6C5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@CP Oasis Dubai</span></a> /
<a id="OWAAM7DB2B0592F96491796751E1C3C03A62B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ops Cpoasiscentredubai</span></a>
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<div class="MsoNormal">Please check and do the needful…</div>
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<div class="MsoNormal">Best Regards!<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">M.Hussain<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">Sr. Executive – Retail Operations<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">M : +971 561 997 151<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, July 11, 2022 7:18 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Praveen Jawadi &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4593602] - Problem with my order</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Kindly update</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Problem Statement: Need POC</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order Date : Jun 30, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Order ID: 9576388835</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Tracking ID: 957638883599990001</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Store id : Splash21247</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Assistance Required: Need Urgent POC</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Issue Description: The order was collected on 7/6/22 as per hybris, But customer claiming that she has not collected the order, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'> Kindly confirm if the order is available at the store, if so, please contact customer on +971522448037and ask him to collect their order.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Samer</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 8 Jul at 9:59 AM
<span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement: Need POC</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order Date : Jun 30, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order ID: 9576388835</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Tracking ID: 957638883599990001</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Store id : Splash21247</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Assistance Required: Need Urgent POC</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue Description: The order was collected on 7/6/22 as per hybris, But customer claiming that she has not collected the order, Kindly check and share with us the POC and
 customer ID.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Bahashwan.</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 6 Jul at 7:41 PM
<span class="separator">, Khouatmi_samia &lt;[email-masked]&gt; wrote: </span>
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<pre><span style='font-family:"inherit",serif'><br>Contacted samia kb <div></div></span></pre>
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<pre style="white-space:pre-wrap"><span style='font-family:"inherit",serif'>I did order 30/06/2022, my order number <a href="tel:9576388835" rel="noreferrer">9576388835</a>.<div></div></span></pre>
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<pre style="white-space:pre-wrap"><span style='font-family:"inherit",serif'>I received SMS the 02/07/2022 that my order is ready.<div></div></span></pre>
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<pre style="white-space:pre-wrap"><span style='font-family:"inherit",serif'>I went to center point OASIS Mall 04/07/2022 to pickup my order, they didn't find it. They told me we will search it and we will callyou, no one call me.<div></div></span></pre>
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<pre style="white-space:pre-wrap"><span style='font-family:"inherit",serif'>I came back to the same shop 05/07/2022, and my order was not their, the manager tell me he will call other centerpoint and he will call me when they find it, no one call me.<div></div></span></pre>
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<pre style="white-space:pre-wrap"><span style='font-family:"inherit",serif'>Today, 06/07/2002 , I receive SMS that i collect my order, else i am at home and i didn't collect it.<div></div></span></pre>
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<pre style="white-space:pre-wrap"><span style='font-family:"inherit",serif'>Please find who take my order or what's happen with my order, i called your aupport, i hope they will do something.<div></div></span></pre>
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<pre style="white-space:pre-wrap"><span style='font-family:"inherit",serif'>Thanks.<div></div></span></pre>
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