Subject: Note Added - [#4577929] Complaint - 9575941524
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jul 2022 08:26:15 +0000

Hi ,    Saloni Lakhia added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4577929    Subject:  Complaint - 9575941524   Requester: Masooma Abidi    Note Content:   <div class="WordSection1">
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<span style="font-size:9.0pt;font-family:Helvetica;color:black">Dear Shoemart Team,<br>
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The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.<br>
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Code: 035-659S-NDWA-ELKA-AA|Start Date: 12.07.2022 00:00:00|End Date: 12.09.2022 23:59:00<br>
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Type: Serial Voucher|Concept: SHOEMART|Territory: UAE|Checkout Site: N/A<br>
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Value: 50 AED|Minimum Threshold Value: 80 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE<br>
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Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1<br>
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Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A</span><span style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Saloni Lakhia</span></div>
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<span lang="EN-US" style="font-size:11.0pt">E-Com Merchandiser</span><span style="font-size:11.0pt"></span>
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<div>From:
<span style="font-size:12.0pt;color:black">Gito Varghese &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 12 July 2022 at 8:57 AM<br>
<b>To: </b>Centrepoint &lt;[email-masked]&gt;, Saloni Lakhia &lt;[email-masked]&gt;, Raveen Sethupathy &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#4577929] - Complaint - 9575941524</span>
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<span lang="EN-US" style="font-size:11.0pt"><a id="OWAAM5B3BDEA8D3B93C41AFAE47EFC8CBB44E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Saloni Lakhia</span></a>
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<span lang="EN-US" style="font-size:11.0pt">Regards,<br>
Gito Varghese</span><span style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;color:black">Digital Marketing Coordinator</span><span style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;color:black">Web Team | Landmark Group</span><span style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;color:black">T: +97145172153</span><span style="font-size:11.0pt"></span>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Centrepoint &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Centrepoint &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, July 11, 2022 at 7:19 PM<br>
<b>To: </b>Gito Varghese &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;, Raveen Sethupathy &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#4577929] - Complaint - 9575941524</span><span style="font-size:11.0pt"></span>
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<div><b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly update<br>
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Kindly assist to create a voucher with the below details,</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Order ID : 9575941524</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
Voucher value: AED 50<br>
TH Value: AED 80<br>
Validity: 60 days<br>
Concept: SHOEMART <br>
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Thank you for your help!<br>
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Regards,</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Samer</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 10 Jul at 5:36 AM
<span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Kindly assist to create a voucher with the below details,</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID : 9575941524</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
Voucher value: AED 50<br>
TH Value: AED 80<br>
Validity: 60 days<br>
Concept: SHOEMART <br>
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Thank you for your help!<br>
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Regards,</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 8 Jul at 10:46 AM
<span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly assist to create a voucher with the below details,</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Voucher value: AED 50</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>TH Value: AED 80</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Validity: 60 days</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Concept: Centrepoint</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your help!</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Bahashwan.</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 3 Jul at 10:10 PM
<span class="separator">, Masooma Abidi &lt;[email-masked]&gt; wrote: </span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Sir/Madam,
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I would like to file a complaint against my order 9575941524 under Shoemart. It was the first time I wore the shoes today and they were so uncomfortable and painful that I had a shoe bite making me unable to walk when I noticed blood on the back of my shoes,
 feet and socks. This has by far been the worst experience I have faced with Centrepoint. Attached along with this mail are the pictures of the same. Please let me know what the next process is to complete this complaint.
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Regards, <br>
Masooma Raza</span><span style="font-size:11.0pt"></span>
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