Subject: New Reply Received - Re: You haven't collected order number 8177651259
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jul 2022 09:47:35 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: You haven't collected order number 8177651259  Ticket comment <div>I would like to cancel the new order as i already got the things needed <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Monday, July 11, 2022, 11:45 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Nada,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8177650202) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8177651259).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>You’ll receive an SMS and an email when your order is ready for collection.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4607781