Subject: New Reply Received - Return not picked up
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jul 2022 12:43:20 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Return not picked up   Ticket comment <div>Good afternoon
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<div>Kindly find below my address and mobile no:</div>
<div>Uptown Motor City, Dickens Circus 2, Apt no 308</div>
<div>My mob number: 0564467632</div>
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<div>Please note that you can find the items to be picked up in front of the door step </div>
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<div>Thank you</div>
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<div dir="ltr">Kind Regards,
<div>Nahla</div>
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<div>On 7 Jul 2022, at 3:19 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4592279</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Samer Salmeh : </div>
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<div dir="ltr">Hi Nahla,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologies for the inconvenience caused to you.<br>
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Please provide us with the contact number and the full address (house number - street name - district - city) to be updated to collect the returned items in your order No. 9576039543.<br>
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Thank you for your cooperation with us.<br>
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Do not hesitate to contact us.<br>
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Your friends,<br>
Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4592279