Subject: Re: WWD damaeged item: 8170004886
From: Manish Kumar <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Md Ansari1 <[email-masked]>, murugapandian mani <[email-masked]>, Arunava Mitra <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Ankur Kwatra <[email-masked]>, wasim qureshi <[email-masked]>
Date: Thu, 7 Jul 2022 06:29:16 -0700 (MST)

Dear Akshay 

Please look into the below request and assist us in closing this case. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Mohammad Shababe Quamar" <[email-masked]>, "Md Ansari1" <[email-masked]>, "murugapandian mani" <[email-masked]>, "Arunava Mitra" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "wasim qureshi" <[email-masked]> 
Sent: Wednesday, June 29, 2022 8:27:27 PM 
Subject: Re: WWD damaeged item: 8170004886 

Dear Akshay, 

Please help us to get an further update. 

Regards, 
Manish 

From: "Akshay Berry" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Md Ansari1" <[email-masked]>, "murugapandian mani" <[email-masked]>, "Arunava Mitra" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "wasim qureshi" <[email-masked]> 
Sent: Monday, June 27, 2022 5:35:33 PM 
Subject: RE: WWD damaeged item: 8170004886 

+ [ mailto:[email-masked] | 
@Arunava Mitra ] , 

Assist to close the below complaint. 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Monday, June 27, 2022 9:59 AM 
To: Manish Kumar <[email-masked]>; Tejinder Singh <[email-masked]>; Md Ansari1 <[email-masked]>; Murugapandian Mani <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; Ankur Kwatra <[email-masked]>; Wasim Qureshi <[email-masked]> 
Subject: RE: WWD damaeged item: 8170004886 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] 

Please follow the current escalation matrix. 

+++ [ mailto:[email-masked] | 
@Md Ansari1 ] [ mailto:[email-masked] | 
@Murugapandian Mani ] Please have a look into this. 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, June 25, 2022 1:05 PM 
To: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Ankur Kwatra < [ mailto:[email-masked] | [email-masked] ] >; Wasim Qureshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWD damaeged item: 8170004886 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Tejinder, 

Please assist us on the below request as it has also been under Child tcket# 4473491, however we have not received any update on it. 

Thank you for your help. 

Regards, 

Manish 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, June 24, 2022 5:48:34 PM 
Subject: WWD damaeged item: 8170004886 

Hi Team, 

Order date: May 12, 2022 
Order number: 8170004886 
Tracking ID: 18836388170004886 

Child ticket: 4473491, date: 09/06/2022, 

Assistance Required: Request for fixing the damaged item 

Issue Description: the customer contacted us informing that the item (163819801 - - Anabella 3-Seater Fabric Sofa Bed) has been damaged and asked for the maintenance of the item, kindly check the attached photos and do the needful. 

Best Regards, 

Samer 

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