Subject: New Reply Received - Regarding order - 9572914278
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 11:07:40 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Regarding order - 9572914278  Ticket comment <div dir="auto">
<div>Hi ,</div>
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<div dir="auto">Can you please guide me how to remove my account with Max.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jun 6, 2022, 1:17 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Sudheer,<br><br>
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<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Thank you for contacting us,</span></div>
<div><span dir="ltr" rel="tempredactor" style="font-size:14px">​<br></span></div>
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<span rel="tempredactor" style="font-size:14px" dir="ltr">We apologize for the inconvenience caused to you. </span><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">This is clearly not the experience we want our customers to have when they shop with us. </span>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Please consider this a rare exception.  </span><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.</span>
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<span dir="ltr" rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>​</span><br>
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<div><span dir="ltr" rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>However per our policy we won't be able to change your delivery mode once the order has been placed successfully.<br><br>Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Feel free to get in touch with us for further assistance. Please let us know about your feedback.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Your Friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4450808