Subject: New Reply Received - Follow-up Order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 12:24:25 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Follow-up Order  Ticket comment <div>Thank you for the advice.</div>
<div>So I can return to get a refund for this item then get a new one from the website again?</div>
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<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Saturday, July 2, 2022, 3:22 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Nitzschi,<br>
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<span style="font-size:14px">Thank you for getting in touch with us.</span><br>
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<span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. </span><br>
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<span style="font-size:14px">As per the policy, we do not offer an online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span><br>
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<span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span><br>
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<span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif">We thank you for your understanding and cooperation. <br><br>Feel free to get in touch with us for further assistance.</span><br>
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<span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Your friends,</span><br>
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<div><span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4567671