Subject: RE: Refund Complaint: 9564053386
From: Punit Darji <[email-masked]>
To: Manish Kumar <[email-masked]>, Sabir Sutharya <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>
Cc: "Sonal Gyanchandani (TCS)" <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 30 Jun 2022 05:32:11 +0000

Hi @Rohit Kamath (TCS)<mailto:[email-masked]> / @Sabir Sutharya<mailto:[email-masked]>,

Requesting your support to resolve this issue.

Regards,

Punit Darji

From: Manish Kumar <[email-masked]>
Sent: Wednesday, June 29, 2022 6:46 PM
To: Punit Darji <[email-masked]>
Cc: Sonal Gyanchandani (TCS) <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Sabir Sutharya <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>
Subject: Re: Refund Complaint: 9564053386

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Punit,

Please assist us to get the further update in order to get this case closed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Punit Darji" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sabir Sutharya" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 4:35:30 PM
Subject: RE: Refund Complaint: 9564053386

Hello @Sonal Gyanchandani (TCS)<mailto:[email-masked]> ,

Please look into the below issue & share details as per MSA.

Regards,

Punit Darji

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 2:49 PM
To: Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Complaint: 9564053386

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Punit,

Please assist us here as we have already shared the RRN number to the cx however he is still coming back again and again.

As per the customer, the refund processed to another account (NOT SAME PAYMENT METHOD), and the bank confirmed that there is no transaction done from our side.

Order ID: 9564053386
REFUND_FOLLOW_ON: AED65.85, 29/04/2022
RRN: 209308907153

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 25, 2022 4:55:30 PM
Subject: Re: Refund Complaint: 9564053386

Hi Akshay/Malik,

Can you please assist to check on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 21, 2022 9:54:52 AM
Subject: Re: Refund Complaint: 9564053386

Hi Malik,

Please help us to close the belw case.

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 June, 2022 16:21:59
Subject: Re: Refund Complaint: 9564053386

Hi Malik,

Please help us to close the belw case.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 4, 2022 6:23:34 PM
Subject: Re: Refund Complaint: 9564053386

Hi Akshay,

Please assist us on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 30, 2022 8:27:57 AM
Subject: Re: Refund Complaint: 9564053386

Hi Team,

Please assist us here as we have already shared the RRN number to the cx however he is still coming back again and again.

As per the customer, the refund processed to another account (NOT SAME PAYMENT METHOD), and the bank confirmed that there is no transaction done from our side.
Order ID: 9564053386
REFUND_FOLLOW_ON: AED65.85, 29/04/2022
RRN: 209308907153

Thank you for your help.

Regards,
Manish

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 23, 2022 9:23:37 AM
Subject: Refund Complaint: 9564053386

Hi Team,

Order ID: 9564053386
REFUND_FOLLOW_ON: AED65.85, 29/04/2022
RRN: 209308907153

As per the customer, the refund processed to another account (NOT SAME PAYMENT METHOD), and the bank confirmed that there is no transaction done from our side.

Kindly find the attached regarding the issue.

Kindly check and do the needful.

Regards,
Samer

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com