Subject: Note Added - [#4518182] Hello? seriously? are you making fun of me? is this Centrepoint's so-called customer care service? I...
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jun 2022 06:26:24 +0000

Hi ,    Ritesh Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4518182    Subject:  Hello? seriously? are you making fun of me? is this Centrepoint's so-called customer care service? I...   Requester: Leo M Joseph    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Can you please share some GV with the customer in this case?</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, June 24, 2022 7:38 AM<br>
<b>To:</b> Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4518182] - Hello? seriously? are you making fun of me? is this Centrepoint's so-called customer care service? I...</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Please advise if any update on the below.<br>
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Regards,<br>
M.Murshed</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 20 Jun at 4:19 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>The customer contact us contacted us on 30/5/2022 under case id 4422852and informed us that he is unable to use the code SCFDDF &amp; PWFRV, the issue was raised with jira team
 and as per the jira team cx was supposed to reinstall the app.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly check and advise if we can give the customer approval / or extend the validity of codes</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Samer</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 20 Jun at 3:48 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>We sincerely apologise for the inconvenience caused to you. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will
 get any updates we will get back to you. Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4518182:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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