Subject: Ticket Assigned - Conversation with shehriyasa
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jun 2022 02:10:14 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shehriyasa shehriyasa                    Bot:  Hi again! Bot:  Please enter your name Customer:  shehriyasa Bot:  Hi Shehriyasa ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:52 PM, 26th Jun                   Aya                   Hello Shehriyasa, I am Aya, thank you for contacting us. how may I help you today.           04:52 PM, 26th Jun                     shehriyasa                    I want the invoice of the order(9575540223) to shehriyasa@gmail .com           04:54 PM, 26th Jun                   Aya                   Please note that we are unable to send the invoice for another email.           04:54 PM, 26th Jun                   Aya                   However please allow us a minute           04:54 PM, 26th Jun                     shehriyasa                    Okay           04:55 PM, 26th Jun                   Aya                   Please accept our full apology for the delay.           04:59 PM, 26th Jun                   Aya                   * File attached - INVOICE_88888001012220220626.pdf *             05:02 PM, 26th Jun                   Aya                   Please check the attached file in order to be fully assisted and to get your invoice.           05:03 PM, 26th Jun                   Aya                   Is there anything else may I assist you?           05:03 PM, 26th Jun                     shehriyasa                    I didn’t get any file here           05:04 PM, 26th Jun                   Aya                   Please note that we have re sent the file  * File attached - INVOICE_88888001012220220626.pdf *             05:05 PM, 26th Jun                     shehriyasa                    Where can I find the file? I didn’t any file attached in the chatbox           05:07 PM, 26th Jun                   Aya                   Please allow us a minute           05:08 PM, 26th Jun                     shehriyasa                    Okay           05:08 PM, 26th Jun                   Aya                   Kindly note that we will sent thr invoice to your email within few hours.           05:11 PM, 26th Jun                     shehriyasa                    Okay thank you           05:11 PM, 26th Jun                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:12 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4545195