Subject: New comment - [#4537559] RE: WWD DAMAGED ITEM: 8121823083
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Sun, 26 Jun 2022 09:57:47 +0000

There is a new comment in the ticket submitted by Md Ansari1 to HelpHCKW   Comment added by : Manish Kumar  Comment Content:  <div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000">
<div></div>
<div>Hi Akshay,</div>
<div><br></div>
<div>Please advise if there is any further update on the below request.</div>
<div><br></div>
<div>Thank you for your help.</div>
<div><br></div>
<div>Regards,</div>
<div>Manish</div>
<div><br></div>
<hr id="zwchr">
<div><b></b></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: "Akshay Berry" &lt;[email-masked]&gt;<br><b>To: </b>"Md Ansari1" &lt;[email-masked]&gt;, "Apoorv Joshi" &lt;[email-masked]&gt;, "murugapandian mani" &lt;[email-masked]&gt;, "Arunava Mitra" &lt;[email-masked]&gt;<br><b>Cc: </b>"Nikhil Bishnoi" &lt;[email-masked]&gt;, "Manish Kumar" &lt;[email-masked]&gt;, "Samer Salmeh" &lt;[email-masked]&gt;, "escalations dxbteam" &lt;[email-masked]&gt;, "Homecentre" &lt;[email-masked]&gt;<br><b>Sent: </b>Friday, June 24, 2022 4:46:52 PM<br><b>Subject: </b>RE: WWD DAMAGED ITEM: 8121823083<br>
</div>
<div><br></div>
<div>

<div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM74396984A2E84A89A987335391E8E4FA" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arunava</span></a>
<a id="OWAAM4EE4AE551E03485A9A702330487E79F2" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Share an update on the below asap.</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Order ID:  8121823083</div>
<div class="MsoNormal">Item ID: 163421520 - - Anri King Bed - 180x200 cm</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Regards,</div>
<div>
<div class="MsoNormal">
<img width="122" height="58" style="width:1.2666in;height:.6083in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM3MTIzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wLrTzFmJ8PxfeFbPoZ-2xocmPLDgsK8Sdg6H-PK0D9o" data-id="2043353371234" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
</div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
</div>
<div class="MsoNormal"> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Md Ansari1 &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 21, 2022 4:40 PM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;[email-masked]&gt;; Apoorv Joshi &lt;[email-masked]&gt;; Tejinder Singh &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Nikhil Bishnoi &lt;[email-masked]&gt;; Manish Kumar &lt;[email-masked]&gt;; Samer Salmeh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: WWD DAMAGED ITEM: 8121823083</div>
</div>
</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal"><span style="font-size:14.0pt">Dear <a id="OWAAM571542109356430C878A3F5AABB0D867" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a>           
</span></div>
<div class="MsoNormal"><span style="font-size:14.0pt"> </span></div>
<div class="MsoNormal"><span style="font-size:14.0pt">First of all will send our team to investigate the damaged either customer end or due to quality issue then only we can take necessary steps for that.
</span></div>
<div class="MsoNormal"><span style="font-size:14.0pt"> </span></div>
<div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT";color:#ED7D31'> </span></div>
<div class="MsoNormal"><span style='font-family:"Brush Script MT"'> </span></div>
<div class="MsoNormal"><i><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i></div>
<div class="MsoNormal">
<i><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="font-family:Algerian;color:#538135"></span>
</div>
</div>
<div class="MsoNormal"><span style="font-size:14.0pt"> </span></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, June 20, 2022 8:08 AM<br>
<b>To:</b> Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Nikhil Bishnoi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Samer Salmeh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: WWD DAMAGED ITEM: 8121823083</div>
</div>
</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Looping in <a id="OWAAM51DE87E3894448D482957BA04B80402D" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>
<a id="OWAAME77FD656F97D403482C2797A0CF749FB" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a> Please have a look into this.</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">
<a id="OWAAMD23E853C93204B6EA4C2EDFAEF3EB4C6" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a> Please follow the update escalation matrix, which already shared.</div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
<div class="MsoNormal"> <img width="144" height="63" style="width:1.5in;height:.6583in" id="Picture_x0020_63" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM3MTIzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Pb5FLmLUysEQQME9NZBQkMv0B1qbPk3Up9xWcFHTw7w" data-id="2043353371235" alt="Shape

Description automatically generated with medium confidence">
</div>
<div class="MsoNormal"><b>Shababe Quamar</b></div>
<div class="MsoNormal">
<img width="283" height="12" style="width:2.95in;height:.125in" id="Picture_x0020_56" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MzM3MTIzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jMnh7pD-wG80XMwtKJ9WfFpOQKTwrj5MTdg8Go3WLR0" data-id="2043353371236" alt="[email-masked]"><b><span style="color:#ED7D31"></span></b>
</div>
<div class="MsoNormal">+971 4 517 4278</div>
<div class="MsoNormal">Landmark Group HQ, Marina, Dubai, UAE.</div>
<div class="MsoNormal"><a href="http://www.landmark.digital/" target="_blank" rel="noreferrer">www.landmark.digital</a></div>
</div>
<div class="MsoNormal"> </div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, June 19, 2022 2:26 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Nikhil Bishnoi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Samer Salmeh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: WWD DAMAGED ITEM: 8121823083</div>
</div>
</div>
<div class="MsoNormal"> </div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Tejinder,</span></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Please assist with the below query. Thank you for your help.</span></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Apoorv.</span></div>
</div>
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>
<hr align="center">
</span></div>
<div>
<div class="MsoNormal">
<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Samer Salmeh" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Nikhil Bishnoi" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Manish Kumar" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Sunday, 19 June, 2022 15:29:34<br>
<b>Subject: </b>WWD DAMAGED ITEM: 8121823083</span>
</div>
</div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
<br>
Problem Statement:  WWD DAMAGED ITEM<br>
<br>
Order Date :  Jan 2, 2022<br>
Order ID:  8121823083<br>
Tracking ID: 18164508121823083<br>
Item ID: 163421520 - - Anri King Bed - 180x200 cm<br>
<br>
Assistance Required: Damaged Item Received<br>
Issue Description: Customer emailed us informing that he/she received the item on 1/24/22 1:46 PM but the item which they received is damaged, customer also provided us the picture of damaged item. <br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
<br>
Regards,</span></div>
</div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Samer</span></div>
</div>
</div>
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'> </span></div>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a><br>
</div>
</blockquote></div>