Subject: Re: Refund approval #8217846323
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Sun, 6 Dec 2020 05:06:52 -0700 (MST)

Hi Team, 

Kindly advise us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Samer Salmeh" <[email-masked]> 
To: "Fauzan Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 5 December, 2020 09:07:40 
Subject: Refund approval #8217846323 

Hi Team, 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID : 1811171 - 1820437 
Order Date : Nov 26, 2020 
Order ID : 8217846323 
Tracking ID : 100042823233 
Total Price: 64.4 KWD 
I ssue Description : Customer placed order for 24 items but as per the customer he/she has only received 22 items, Under the consignment details we can see that all 24 items has been shipped/Delivered from our side. 

Customer's history : two items out of 24 is missing, customer reported the issue first time as per history. The missing item are: 
161359971 - - Giggles Casual Baby Stroller the cost of the item is 
KWD34.20. 
158119982 - - Giggles Wooden Gliding Cradle the cost of the item is KWD31.20. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer