Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 06 Dec 2020 05:38:26 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation inthikhab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  inthikhab Bot:  Hi Inthikhab ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0564131292 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9618917888 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564131292            12:28 PM, 04th Dec                   Mohamed                   Hello this is mohamed how can i help you           12:29 PM, 04th Dec                     inthikhab                    i have not received my order           12:30 PM, 04th Dec                     inthikhab                    suppose to arrive on 2 dec 2020           12:30 PM, 04th Dec                   Mohamed                   Could you please share your order number so that I can assist you further?           12:30 PM, 04th Dec                     inthikhab                    9618917888.           12:31 PM, 04th Dec                   Mohamed                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971564131292)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           12:33 PM, 04th Dec                     inthikhab                    no one has called so far           12:34 PM, 04th Dec                     inthikhab                    no attempt has been made so far           12:34 PM, 04th Dec                     inthikhab                    i dont like your courier service           12:34 PM, 04th Dec                     inthikhab                    this is not the first time that they are delay in delivering           12:35 PM, 04th Dec                   Mohamed                   Yes the order is with the courier team , and it will be delivered soon           12:35 PM, 04th Dec                     inthikhab                    soon is when           12:35 PM, 04th Dec                     inthikhab                    as per you company i am supposed to get it on or before 2 dec 2020           12:35 PM, 04th Dec                     inthikhab                    i know the order is with the courier, when are they planning to deliver           12:36 PM, 04th Dec                   Mohamed                   As today is holiday in uae they will contact you tomorrow           12:36 PM, 04th Dec                     inthikhab                    are you sure           12:36 PM, 04th Dec                     inthikhab                    what about yesterday           12:36 PM, 04th Dec                     inthikhab                    i am not talking about today           12:37 PM, 04th Dec                   Mohamed                   Note that 1 of December also was holiday           12:37 PM, 04th Dec                     inthikhab                    are you working for centrepoint or the courier company           12:37 PM, 04th Dec                     inthikhab                    but the courier company was working on 1,2 and 3           12:38 PM, 04th Dec                   Mohamed                   as the police of the courier teams they are not working on holiday           12:38 PM, 04th Dec                     inthikhab                    my friend received a parcel from them yesterday           12:38 PM, 04th Dec                   Mohamed                   your order was placed on 29/11           12:39 PM, 04th Dec                     inthikhab                    you are telling a different story but the courier company os telling another story           12:39 PM, 04th Dec                     inthikhab                    i know when i placed my order           12:39 PM, 04th Dec                   Mohamed                   As the delivery time it is 2-4 business days           12:40 PM, 04th Dec                     inthikhab                    i did not get such a message from the courier company           12:41 PM, 04th Dec                     inthikhab                    i did not get any message from aramex           12:41 PM, 04th Dec                     inthikhab                    i need to speak to your manager           12:42 PM, 04th Dec                   Mohamed                   if you did not receive your order by tomorrow the time frame will be finish and we can take action           12:42 PM, 04th Dec                     inthikhab                    what will be the action           12:42 PM, 04th Dec                     inthikhab                    the sms from you company is that i should expect delivery on  2 dec 2020           12:43 PM, 04th Dec                     inthikhab                    which i did not           12:43 PM, 04th Dec                   Mohamed                   we will contact the courier team to arrange delivery as soon as possible           12:43 PM, 04th Dec                     inthikhab                    you said tomorrow and you are saying as soon as possible           12:44 PM, 04th Dec                     inthikhab                    what does that mean           12:44 PM, 04th Dec                     inthikhab                    can you please ask your manager to call me           12:44 PM, 04th Dec                   Mohamed                   please contact us tomorrow to do the needed           12:48 PM, 04th Dec                     inthikhab                    i need an answer now, if you dont mind           12:48 PM, 04th Dec                     inthikhab                    what is the needed?           12:48 PM, 04th Dec                     inthikhab                    i am not going to call you guy's, i want your company to call me           12:49 PM, 04th Dec                     inthikhab                    do you understand           12:49 PM, 04th Dec                   Mohamed                   It is under the time frame now           12:49 PM, 04th Dec                     inthikhab                    i dont want you to tell em what to do instead i want you to do whats necessary           12:50 PM, 04th Dec                     inthikhab                    what time frame is that           12:50 PM, 04th Dec                     inthikhab                    the time frame ended on 2 dec 2020           12:50 PM, 04th Dec                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:51 PM, 04th Dec                     inthikhab                    how long will that take, another 4 to5 business days           12:52 PM, 04th Dec                     inthikhab                    you are providing a real bad service           12:53 PM, 04th Dec                     inthikhab                    thoroughly disappointed           12:54 PM, 04th Dec                     inthikhab                    i will not leave the chat room unless i get a call from your manager           12:55 PM, 04th Dec                   Mohamed                   no the concern team will contact you through the email           12:56 PM, 04th Dec                     inthikhab                    i want a call now from your manager, not email           12:56 PM, 04th Dec                     inthikhab                    please dont make me angry           12:56 PM, 04th Dec                     inthikhab                    i am already an unhappy customer           12:58 PM, 04th Dec                   Mohamed                   800-6927 this is the number           01:00 PM, 04th Dec                   Mohamed                   And we are apologising again           01:00 PM, 04th Dec                     inthikhab                    i am not going to call, i want you to call me, i already said this           01:00 PM, 04th Dec                     inthikhab                    i am not interested in your apology           01:01 PM, 04th Dec                     inthikhab                    the delivery is already delayed           01:01 PM, 04th Dec                     inthikhab                    please stop telling me what to do, i want action now           01:02 PM, 04th Dec                   Mohamed                   the concern team will contact you           01:02 PM, 04th Dec                     inthikhab                    not good           01:02 PM, 04th Dec                     inthikhab                    i want a call now           01:02 PM, 04th Dec                   Mohamed                   Ok < we will do our best to contact you           01:03 PM, 04th Dec                     inthikhab                    best is not good enough           01:03 PM, 04th Dec                     inthikhab                    pick up the phone and call me. it's not very difficult           01:04 PM, 04th Dec                   Mohamed                   Dear customer am on the chat team i cant call you           01:05 PM, 04th Dec                     inthikhab                    i did not ask you to call           01:05 PM, 04th Dec                     inthikhab                    your manager           01:05 PM, 04th Dec                     inthikhab                    he can call,           01:06 PM, 04th Dec                   Mohamed                   As i told you we will rise it to the concern team to contact you           01:06 PM, 04th Dec                     inthikhab                    i keep telling you that i want a call now           01:06 PM, 04th Dec                     inthikhab                    do you understand english           01:06 PM, 04th Dec                   Mohamed                   Yes sir it is system i have to rise your issue in the system so they can call you           01:08 PM, 04th Dec                     inthikhab                    you have already raised it, why cant they call           01:09 PM, 04th Dec                     inthikhab                    now now           01:09 PM, 04th Dec                   Mohamed                   as soon as possible           01:09 PM, 04th Dec                     inthikhab                    not good mohamed           01:10 PM, 04th Dec                   Mohamed                   Do you have any other equation           01:10 PM, 04th Dec                     inthikhab                    no           01:10 PM, 04th Dec                   Mohamed                   Am sorry for your bad experience           01:10 PM, 04th Dec                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:10 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1820406