Subject: RE: Late Shipping #6239600754
From: Maxwhryd Ecom <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, "Max WH. Dammam" <[email-masked]>
Cc: ArishLaila <[email-masked]>, Raghu Pillai <[email-masked]>, Samer Salmeh <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 5 Dec 2020 08:30:58 +0000

Dear Team ,

Below said order Dammam Territory Order ..

Dear Dammam Team ,

Pls Update..

Thanks
Esaf

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 5, 2020 11:09 AM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Cc: ArishLaila <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Samer Salmeh <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Late Shipping #6239600754

External email sender, please take precaution.
Hi Team,

Please check the below and advise.
the price is SAR56.00

Please let me know if I can refund the customer as the order is pending since long time.

Regards
shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "raghu pillai" <[email-masked]<mailto:[email-masked]>>
Cc: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 30, 2020 9:51:04 AM
Subject: Late Shipping #6239600754

Hi Team,

With reference to order ID: 6239600754
Tracking ID: CRDSAL0093423820

Customer placed order on  Nov 7, 2020 and till now he/she has not received the order. As per the hybris the order status is shipped on 07/11/2020, but according the courier company they did not receive the order.  We request you to ship the order on priority basis.

Regards,
Fauzan

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 6:44:39 PM
Subject: Late Shipping #6239600754

Hi Team,

Problem Statement: Late Shipping
Order Date : Nov 7, 2020
Order ID: 6239600754
Tracking ID: CRDSAL0093423820
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 07 Nov and till now he/she has not received the order. As per the hybris the order status is shipped on 07/11/2020, but according the courier company they did not receive the order.  We request you to ship the order on priority basis.

Kindly note: we have escalated to WH no response under ticket 1719830

Hindly check and do the needful
Regards,
CS Team

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