Subject: Re: Late Shipping #6239600754
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Arish Laila <[email-masked]>, maxwhryd ecom <[email-masked]>, raghu pillai <[email-masked]>, Samer Salmeh <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 5 Dec 2020 01:08:35 -0700 (MST)

Hi Team, 

Please check the below and advise. 
the price is SAR56.00 

Please let me know if I can refund the customer as the order is pending since long time. 

Regards 
shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]> 
Cc: "Samer Salmeh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, November 30, 2020 9:51:04 AM 
Subject: Late Shipping #6239600754 

Hi Team, 

With reference to order ID: 6239600754 
Tracking ID: CRDSAL0093423820 

Customer placed order on Nov 7, 2020 and till now he/she has not received the order. As per the hybris the order status is shipped on 07/11/2020, but according the courier company they did not receive the order. We request you to ship the order on priority basis. 

Regards, 
Fauzan 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, November 27, 2020 6:44:39 PM 
Subject: Late Shipping #6239600754 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : Nov 7, 2020 
Order ID: 6239600754 
Tracking ID: CRDSAL0093423820 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 07 Nov and till now he/she has not received the order. As per the hybris the order status is shipped on 07/11/2020, but according the courier company they did not receive the order. We request you to ship the order on priority basis. 

Kindly note: we have escalated to WH no response under ticket 1719830 

Hindly check and do the needful 
Regards, 
CS Team