Subject: RE: Refund Not Processed #6208308703
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Hamza Hafeez <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 3 Dec 2020 04:25:00 +0000

Hi @Hamza Hafeez<mailto:[email-masked]>

As per the customer, item ID 162317171 - - Adidas Men's 3-Stripes Lace-Up Running Shoes- EE9513 has been returned to us however we don’t see any return received.

The value is SAR 273.6 and the customer has multiple orders with us from 2019.

Please advise if we can refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 2, 2020 8:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not Processed #6208308703

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No action taken on child ticket.

As per BI publisher received items are 0. As per tracking the item is already received at warehouse.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 3:29:42 PM
Subject: Refund Not Processed #6208308703

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Jul 13, 2020
Order ID:  6208308703
Child Ticket: 1761317
RMA: 24321001

Kindly note: according to the customer the item 162317171 has been returned under AWB: 46289615142 as per attach.

Assistance Required: Kindly check and process the refund as soon as possible under RMA 24321001.

Regards,
Samer

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