Subject: Re: Late Shipping #6239367435
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Dec 2020 09:26:46 -0700 (MST)

Hi Team, 

Please assist in closing the below case. Courier confirmed not receiving the items and no action taken on child ticket: #1745569 to check whether items are shipped or not. 

Customer is chasing for their order. 

Please look into this and advise. Thank youf or your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, December 1, 2020 3:37:54 PM 
Subject: Late Shipping #6239367435 

Hi Team, 

We have escalated to WH for shipping under Ticket 1745569, but no response 

Problem Statement: Late Shipping 
Order ID: 6239367435 
Order Date : Nov 6, 2020 
Tracking ID: CRDSAL0093089620 
Assistance Required: Need Urgent shipping 

Issue Description: Customer placed order on 6 Nov and till now he/she has not received the order. As per the hybris the order status shipped on 07/11/2020, but as the courier team the order not received. 

Customer is chasing us for his/her order so we request you to expedite the shipping date. 

Kindly check and do the needful. 

regards, 
Samer