Subject: Re: Refund Not Processed #6208308703
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Dec 2020 09:18:53 -0700 (MST)

Hi Team, 

Please assist in closing the below case. No action taken on child ticket. 

As per BI publisher received items are 0. As per tracking the item is already received at warehouse. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 2, 2020 3:29:42 PM 
Subject: Refund Not Processed #6208308703 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Jul 13, 2020 
Order ID: 6208308703 
Child Ticket: 1761317 
RMA: 24321001 

Kindly note: according to the customer the item 162317171 has been returned under AWB: 46289615142 as per attach. 

Assistance Required: Kindly check and process the refund as soon as possible under RMA 24321001. 

Regards, 
Samer