Subject: Re: Refund not processed #6239889383
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Dec 2020 09:13:28 -0700 (MST)

Hi Team, 

Please assist in closing the below case. Order is already marked as NDR but no RMA generated by the system for NDR. 

Customer is chasing for their refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 2, 2020 4:07:10 PM 
Subject: Refund not processed #6239889383 

Hi Team, 

Order Id: 6239889383 
Order date: Nov 7, 2020 
Order Status: NOT_DELIVERED 

Issue Description: The order returned (not delivered) although the refund not processed. 

Kindly check and do the needful. 

Regards, 

Samer