Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Dec 2020 11:07:50 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Thank you for the clarification.</div>
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<div>On Tue, 1 Dec 2020 at 2:06 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Zainab,<br><br>Thank you for getting in touch with us.<br><br>With reference to order no #7416837614.<br><br>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>During quality check we found out that the item (162618528 - - Giggles Fountain Car Seat with Carry Handle) was not in a good condition to be sold and they was the last of their stock hence we took them out of your order and refunded you for it.<br><br>We will not be happy either if you receive bad item in your order, this is the reason why the item were cancelled and you received a notification regarding the same items and please be assured this will not repeat in future again.<br><
 br>Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1744307